Dealing with Backorders

Written by Chris Malta

"Dealing with Backorders" It's going to happen. If you're selling onrepparttar Internet, there are going to be backorders. As I write this, I have just finished dealing with a backorder situation, and steam is still rising from my ears. By now, I should be used to it. I shouldn't letrepparttar 116939 little things get to me. It's notrepparttar 116940 supplier that I'm upset with. It'srepparttar 116941 customer. Let's start fromrepparttar 116942 beginning. A couple of weeks ago, I handled an order for a Conair Digital Blood Pressure Monitor. As usual, I emailedrepparttar 116943 order off torepparttar 116944 Conair supplier with several others. Later that day, I received a phone call fromrepparttar 116945 Conair supplier. The BP monitor was out of stock, but was expected within 10 days. Did I want to placerepparttar 116946 product on backorder, or cancelrepparttar 116947 order altogether? Also as usual, I toldrepparttar 116948 supplier I would get back in touch with them after checking withrepparttar 116949 customer. Sincerepparttar 116950 customer was located in Orlando, it was a local call. I called his house. I identified myself, told him that I had received his order, and that I was very sorry, butrepparttar 116951 product had just run out of stock, and was expected to be available again in 10 days. I told him I had not yet charged his credit card, and would cancelrepparttar 116952 order if he preferred to go somewhere else. You would have thought I had just told him that I was planning to strangle his cat. He got upset, and I could just hear his face turning purple. Small wonderrepparttar 116953 man needed a blood pressure monitor. I'll spare yourepparttar 116954 details. It came down to this: he thought that I should give him free shipping for his inconvenience. I stuck to my guns, and politely told him that I was not willing to do that. He had placedrepparttar 116955 order only hours before, and I had not yet charged him. He finally agreed to wait forrepparttar 116956 product, but said he would be watchingrepparttar 116957 calendar. I knew I had a "trouble customer" on my hands. (Imaginerepparttar 116958 "Twilight Zone" theme music playing at this point). A week later, when I got another call fromrepparttar 116959 Conair distributor saying thatrepparttar 116960 factory shipment had been delayed further, I braced for impact, and contactedrepparttar 116961 customer. I'll spare yourepparttar 116962 details of that exchange as well. There may be small children present. I managed to keep calm, although I was boiling at this point. Again I offered to cancelrepparttar 116963 order. He refused, saying that he had waited this long; he might as well wait it out. The BP Monitor showed up atrepparttar 116964 distributor two days ago. They were considerate enough to ship it torepparttar 116965 customer by FedEx 2 Day Air at no extra charge. (My Conair distributor is great!). It will arrive atrepparttar 116966 customer's house today. I was quite happy. Then I checked my email. Another blistering tirade from our over-pressured friend. I wrote back, calmly and politely, and told him he could expect his order in a matter of hours, and I was sorry that he was unsatisfied. I haven't heard back from him, and probably won't.

Pricing Your Shipping

Written by Chris Malta

"Pricing Your Shipping" When you're selling onrepparttar Internet, shipping costs can create problems. You're charging your customer UP FRONT forrepparttar 116938 cost of shipping their product. That is reallyrepparttar 116939 best way to do it, for one very good reason: Customers don't like to be charged twice. I've seen sites that tellrepparttar 116940 customer that they may be charged an additional amount later to cover unexpected shipping costs. Yikes! If I saw that when placing an Internet order, I'd be headed forrepparttar 116941 hills. I would definitely go somewhere else. Who wants to give someone they don't know a license to charge their credit card an unspecified amount at a later date? Not me. That's a great way to lose sales. Unfortunately, when dealing with distributors who drop ship, you really never know how much a shipping charge is going to be on any given order. Most of them ship UPS Ground as a matter of course. Some of them will ship US Postal Service if they feel it's more expedient. Well, alright, you say, UPS and USPS have rate charts, don't they? Just figure it out! Not as easily done as said, unfortunately. Some distributors have contracts with UPS that change their rates. Some don't always use UPS, as I've said. Butrepparttar 116942 real killer is that you can't set one shipping price on your site for an item, becauserepparttar 116943 item may be shipping anywhere inrepparttar 116944 country! Many kinds of eCommerce store software allow your site to directly accessrepparttar 116945 UPS Online Shipping Tables to calculate our shipping. You would think you'd be covered, right? Nope. You see, inrepparttar 116946 Shipping manager ofrepparttar 116947 store software that I've worked with, you have to enter a Zip Code of Origin forrepparttar 116948 entire site. ONE zip code of origin, for ALL your products. There's no way to enter more than one. The software wants to know where all of your products are shipping FROM, so it can go torepparttar 116949 UPS tables and calculate how much it will cost to ship TOrepparttar 116950 address onrepparttar 116951 order. The problem is that not everything on your site will ship FROM that one zip code. Your products can ship from distributors all overrepparttar 116952 country, as I said. Say I entered my zip code, 34711, which is just outside of Orlando, Florida, US, asrepparttar 116953 Zip of Origin for a site. I get an order for a product to be shipped to 32818, which is IN Orlando, near Disney World. The site is going to calculate a very small shipping charge for that order, sincerepparttar 116954 distance is very small. But what ifrepparttar 116955 product that was ordered actually ships from a distributor of mine in California? The actual shipping I have to payrepparttar 116956 distributor is going to be a good deal higher thanrepparttar 116957 site has chargedrepparttar 116958 customer for shipping, and that cuts into my profit. That's a BAD thing.

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