Customer service, everyone say's their's is greatWritten by Vern Anderson
Customer service, everyone say's their's is great while a large percentage fail miserably. By Vern AndersonCustomer service is probably most important part of any online business, but many are dropping ball. This past week (not by design) I encountered just how great a lot of customer service problems are handled. My first dealing was after I made a product purchase and needed customer support for product. After four request's for support with no answer I gave up. Now it could be that my email never got to customer support due to filters. I only know how person needing support feels. Another web site was offering a service (45.00 per month) I thought I might need for my web sites so this time I sent an email to customer support asking about quality of their customer support and elapsed time for a reply. Three day's later I received a reply and tone of reply was, why are you bothering us when you are not a customer. I emailed another question and never received a reply at all. I located this same service at another web site (only name was different) so I tried again. After two day's I received my answer to their customer support implying, why don't you signup and find out. Now I receive autoresponder messages every couple of day's pushing their service.
| | The Ten Habits of Highly Effective SpeakersWritten by Sandra Schrift
Words: 615 Publishing Guidelines: You are welcome to publish this article in its entirety, electronically, or in print fre*e of charge, as long as you include my full signature file for ezines, and my Web site address in hyperlink for other sites. Please send a courtesy link or email where you publish to sandra@schrift.com Thank you. ___________________________________________________________The Ten Habits of Highly Effective Speakers Successful speakers do not do all right things all time. They often take risks and risk bombing. But all top speakers take daily action, to move towards their goals with many adjustments. Here are ten ways to be a highly effective speaker. 1. Have a passion for your subject(s). If you don’t care about your topic, who will? Make a list of five topics you love. Choose two and be willing to develop a program you are willing to stay with for at least two years. 2. Be persistent in your quest to be a speaker of excellence. You must be perceived as an expert with expertise. Demonstrate this through your life experiences, research and way you customize your material for each audience. You are only as good as your last speech! 3. Have patience to succeed. Is persistence your middle name? Don’t expect to be a success over night. Get support, mentors, a coach to help you master your presentation(s). One speaker said, This is a hard business to make an easy living. 4. Speak from your heart. Be authentic. Be vulnerable. Share your mishaps and idiosyncrasies. You won’t be perceived as real until you do this. When you are truthful, your audiences will trust what you are saying. Let your message provide hope for your audience. 5. Connect quickly with your audience. You only have 30 seconds to make your connection. So pay attention to your opening remarks. Don’t use jokes they may offend people in your audience. Do use short quotations, a funny story that is relevant to your message, a question or two to get their attention quickly.
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