Customer Service Is King

Written by Michael Ambrosio


Customer Service Is King - by Michael Ambrosio

Do you knowrepparttar one thing that can make or break your business faster than anything else?

If you said Customer Service - give yourself a prize.

Forrepparttar 106052 past 15 years, my job has been customer service oriented. Let me tell you that it'srepparttar 106053 number one thing on your customers mind.

Customers know whether or not they can trust you simply byrepparttar 106054 way you service them, and usually onrepparttar 106055 small issues. Let's face it, handling big problems for your customers will always make you try harder. After all, if it's a big problem you know full well that they'll be watching closely.

But it's those tiny little every day service issues that can jump up and bite you if you're not careful. Those arerepparttar 106056 ones we tend to pay less attention to, which subsequently fall throughrepparttar 106057 cracks.

Another tell-tale ofrepparttar 106058 kind of service you provide is what you do when something DOES fall throughrepparttar 106059 cracks. How do you handle it? Do you try to hide it? Are you up front with your customers?

There are some basic "rules", if you will, when it comes to handling mistakes or mis-steps.

1- Always be honest. Remember that if you are exposed as a liar, chances are you'll lose your customer along with your reputation.

2- Offer a concession of some kind right onrepparttar 106060 spot. This is important. It has been proven that customers are very likely to stay with your services if you compensate them satisfactorily for your mistakes. What it costs you to do this pales in comparison to losing their business altogether.

3- Follow up. After you have worked through your mistake with your customer, make sure you follow up to make sure they are happy. It's important you give them that "warm, fuzzy feeling" about your company.

In my years as a customer service rep., I have built many relation- ships both on a business level AND a personal level. This is essential as well. Let's face it - if you had to choose between a service rep that is all business and one who takesrepparttar 106061 time to get to know you, (assuming that they are equal in all other aspects) who would you call?

Your customers should know you by name. They should know some personal tidbits of information about you, like whether you're married, how many kids, etc. And you should know some about them as well.

In my business, I know a little something about all of my customer contacts.

- John and his wife just had their second child. - Val has just defeated cancer. - Raj is under allot of pressure from his bosses. - Jim and his wife are having serious problems.

I lend them my ear when it's needed. I give them sympathy or a pat onrepparttar 106062 back or encouragement - whatever they need. They know they can TRUST me.

Does your business card have your home or cell number on it? It should. This tells your customer that you're always available. No need to worry about late night calls - I have found that any calls that I have received on my private numbers were few and far between, and always valid emergencies. Justrepparttar 106063 fact that you give it to your customers tells them that you care about their needs.

Directionals Move Properties

Written by Tim Randle


One ofrepparttar most effective and frequently overlooked methods of filling or selling a property isrepparttar 106051 use of directional arrow signs. I'm guilty of it myself, although usually I'm merely lazy instead of overlooking this great marketing technique. Being lazy usually costs me in terms of holding costs, especially if you happen to be in a buyer's market as I currently am. Even if you're in a hot market where everything is moving quickly, directionals will move your property that much quicker.

Yes, there are numerous other methods you can use such as: flyers inrepparttar 106052 neighborhood and large stores and shopping malls, ads inrepparttar 106053 large and small papers, listings onrepparttar 106054 internet, listing with a real estate agent, calling real estate agents to inform them, mailouts to apartment complexes, yard signs with flyer boxes, open houses, calling loan officers, emailing your buyer list, etc., etc. (I have one friend use advertises her properties onrepparttar 106055 cable preview channel and she says it works great. Unfortunately, that option isn't available in my area.)

Why Do Directionals Work So Well?

Directional arrow signs work well for a number of reasons. First, they are targeted torepparttar 106056 neighborhood whererepparttar 106057 property is located sorepparttar 106058 folks who will actually see them arerepparttar 106059 buyers or tenants who are already drivingrepparttar 106060 neighborhood looking for properties. The second group of people who will seerepparttar 106061 signs arerepparttar 106062 residents who already live there. Many timesrepparttar 106063 nearby residents will have family or friends who want to move intorepparttar 106064 neighborhood.

Flyers delivered torepparttar 106065 neighborhood will also accomplishrepparttar 106066 notification aspect that there's an available property, but what flyers don't do is leadrepparttar 106067 prospect or prospect's friend straight torepparttar 106068 front door.

Why Not Just Use Typical Bandit Signs?

For those that don't know, bandit signs arerepparttar 106069 road-side signs that many people utilize to advertise their business, favorite politician, and/or properties for sale or lease. The signs come in many colors and sizes, some professionally done and some hand-written. The nickname bandit signs stems fromrepparttar 106070 fact that many municipalities have sign ordinances that prohibit their use or restrict use inrepparttar 106071 public domain or right of way.

The primary weakness of typical bandit signs for marketing a property for sale or lease is thatrepparttar 106072 sign provides a little information (often impossible to read while driving by) and a phone number. If I'm out looking for properties today, I don't want to leave a message or turn around to go see whatrepparttar 106073 sign said. I want to drive by NOW, not tomorrow, not later today, right now.

How is a Directional Arrow Sign Different?

Who said anything about one directional sign? I'm talking an entire series of signs that leadsrepparttar 106074 prospect fromrepparttar 106075 main thoroughfare allrepparttar 106076 way throughrepparttar 106077 neighborhood torepparttar 106078 driveway of your property. There's no thinking, major squinting, turning around, or phone calls involved here. "Oh, honey, turn there quick." Then it's "look, there's another sign, turn there." etc., allrepparttar 106079 way torepparttar 106080 property. Then, of course, there's more information including contact numbers available atrepparttar 106081 property.

Okay, So How Do I Implement This Technique?

Here'srepparttar 106082 way I do it and you should tweak it and improve to suit you. When a property becomes available, I studyrepparttar 106083 neighborhood and determinerepparttar 106084 "best" ways to lead prospects to my property. By "best", I take into consideration ease of navigation, neighborhood amenities like parks and schools, and surrounding properties. If there's a back way intorepparttar 106085 subdivision or location, I map out both paths.

My target locations are every single corner that my prospects will need to turn in order to get torepparttar 106086 property. If there's a really long stretch without a turn, then I might need a directional arrow inrepparttar 106087 middle of that stretch to keep them coming. My experience has been that I will have to replace signs withinrepparttar 106088 neighborhood only a few times, but I have to monitorrepparttar 106089 signs onrepparttar 106090 major roads and replace them fairly frequently. However, these signs tend to stay put much longer than a traditional bandit sign.

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