Customer Disservice

Written by Bob Osgoodby

I recently had a problem, and called my ISP (who shall remain unnamed) for help. I could not dialup torepparttar ISP and get connected. I let this ride for a day, inrepparttar 102116 event they were having a problem, butrepparttar 102117 next day when I still couldn't get connected, I gave them a call.

After listening to their computerized message, which told me everything except how to brush my teeth, I finally selectedrepparttar 102118 appropriate option. I was givenrepparttar 102119 approximate hold time, (which I appreciated) put them onrepparttar 102120 speaker phone and went about other things I was doing.

After 5 minutes or so, I was connected to a customer service rep, explainedrepparttar 102121 problem and was put through a series of things to try, which I did. None of them worked. I was toldrepparttar 102122 software had become corrupted, and I would have to reinstallrepparttar 102123 software from my Windows CD. I explained that I could dialup to other services andrepparttar 102124 problem was only with their service. No matter I was told, I would have to reinstallrepparttar 102125 software. I couldn't immediately put my hands onrepparttar 102126 Windows 98 installation CD, so he told me to call back when I did.

Unable to find it, I called my daughter and she had a copy. I picked it uprepparttar 102127 next day and called back. I asked forrepparttar 102128 customer service rep I had talked to, and was told he wasn't inrepparttar 102129 office I was connected to. Seems he was housed in Tennessee and now I was talking with someone in California. I told this rep I was instructed to call back for instructions on how to reinstallrepparttar 102130 software. This one told me to turn off my computer and then restart it. When it still didn't work, he told me he couldn't do anything. Now this guy barely spoke English. Not satisfied with his answer, I asked to speak to a supervisor who told merepparttar 102131 problem would be referred to their research department and someone would call me back within 48 hours.

The Seven Sisters of Success

Written by Philip E. Humbert

I recently had a chance to interview several groups of extremely successful people. A handful are famous athletes, several are nationally known artists, writers or politicians, and all are multi-millionaires. I asked them forrepparttar keys, or essential factors that allowed them to accomplish so much more thanrepparttar 102115 rest of us.

Their answers included a wide variety of specifics, but to an astonishing degree, 7 items came up in every discussion. I've called themrepparttar 102116 "Seven Sisters of Success", and want to share them with you.

1. Self-awareness. The first thing that struck me about these men and women wasrepparttar 102117 degree to which they understood themselves. They know their values and goals, and are comfortable withrepparttar 102118 choices they have made in life. They admitted some regrets and mistakes, but they have made peace withrepparttar 102119 past and are eager, confident and optimistic aboutrepparttar 102120 future.

2. Specific Goals. Every single one of these 26 people have written goals, ranging from 30-day projects to 10 year programs. I was impressed that their goals are IN WRITING. Athletes had performance targets, andrepparttar 102121 business leaders had sales goals. They all had family or personal goals that were just as detailed as their professional objectives. The advice we have all heard about writing down your goals really works!

3. Powerful Networks. They all acknowledged their network of friends and colleagues. Each one gave credit to a mentor or friend who taught themrepparttar 102122 ropes, opened doors, or gave them a chance when they needed it. They were profoundly grateful and appreciated that success isrepparttar 102123 result of partnering with many people over many years.

4. Surprising Idealism. I was surprised atrepparttar 102124 degree to which these seasoned, mature individuals openly discussed their ideals. Some talked about religious beliefs, others framed it in political or psychological terms, but they all want to make a difference, fulfill a life-purpose, or pursue a dream. They are motivated by a desire to create a better world, to contribute, and to help others.

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