Cross Cultural Communication needs...

Written by Neil Payne


Withinrepparttar business context, cross cultural communication refers to interpersonal communication and interaction across different cultures. This has become an important issue in our age of globalisation and internationalisation. Effective cross cultural communication is concerned with overcoming cultural differences across nationality, religion, borders, culture and behaviour.

Cross cultural communication is critical torepparttar 104009 business world. The diversity of people in cities and countries means an element of cross cultural communication will always be needed whether it is between staff, colleagues, customers or clients. Awareness of cultural differences can favourably impactrepparttar 104010 success of a business. Improved staff interaction, better customer relations and effective client management are all areas that will reap benefits through cross cultural understanding.

Although cross cultural communication competency can only be truly achieved through cross cultural awareness training, language acquisition, foreign travel and cultural immersion there are some guidelines that can enhance your cross cultural communication skills.

Cross Cultural Communication needs …Listening Skills

Although emphasis usually lies on being a competent speaker, listening is a key skill that many business personnel do not exercise enough. For cross cultural communication, attentive listening is critical to be able to understand meanings, read betweenrepparttar 104011 lines and enable to empathise withrepparttar 104012 speaker.

Cross Cultural Communication needs…Speaking Skills

Listening and speaking must work in tandem for effective cross cultural communication. Speaking well is not about accent, use of grammar and vocabulary or havingrepparttar 104013 gift ofrepparttar 104014 gab. Rather, cross cultural communication is enhanced through positive speech such as encouragement, affirmation, recognition and phrasing requests clearly or expressing opinions sensitively.

Create A Magic Connection with Clients, Leads, and Business Associates Part I

Written by Cora L. Foerstner


Create a Magic Connection with Clients, Leads, and Business Associates -- Part I By Cora L. Foerstner

A few months ago, arriving at a client’s office to begin a group meeting, I discovered that two women, who had committed to joining us for a series of meetings, had changed their minds. In less than two minutes, I convinced them to join us. Did I use some sort of magic? You bet I did. Would you like to know that magic?

Neuro-Linguistic Programing (NLP), a science that studiesrepparttar language ofrepparttar 104008 mind, breaks down, step-by-step,repparttar 104009 strategies humans use to connect with others. Most people believe that we communicate primarily through language and words. Yet, many business people are aware of body language and its importance in interacting with people. Some may be aware of studies that show that language has less influence on others than physiology and tonality. If we want to connect with others, it behooves us to be consciously aware of how we use physiology and tonality as well as how we use words.

Here isrepparttar 104010 brake down of how we communicate: 7% through words, 38% through tonality, 55% through physiology. It’s clear that if we focus our communication only on words and language, we are missing out on 93% of our resources for communication. NLP teaches that anyone can establish rapport with another person instantaneously. Rapport in NLP is defined differently from its usual definition. Rapport, as NLP views it, is not developing a relationship, although it may lead to relationship. NLP defines rapport as an instant connection with another person, usually taking place atrepparttar 104011 subconscious level.

When people meet and instantly feel they know each other, or people are instantly comfortable with each other, this is rapport. “I feel as if I’ve known you for years” is a statement that shows instant rapport.

This kind of rapport happens allrepparttar 104012 time. People practice rapport unconsciously with friends, family, and new acquaintances. NLP helps us to do consciously and with volition what we do naturally but often unconsciously withrepparttar 104013 people we know and meet.

This article will sketch out some basic strategies that, if put into practice, can dramatically change a person’s interaction with others and help her to make connections easily. It’s like magic.

PHYSIOLOGY

Since physiology isrepparttar 104014 primary way people communicate (55%), everyone should have at least a basic understanding of how to establish rapport on a physical level. Posture, breathing, eye movement, blinking are all possible ways of establishing rapport. There are two ways of creating a connection through physiology: matching and mirroring.

Matching is doingrepparttar 104015 same thing with your body as someone else is doing with her body. For example, if someone standing in front of you has her head tilt torepparttar 104016 right, you would tilt your head torepparttar 104017 right. If someone were observing you, she would see your heads tilted in opposite directions.

Mirroring creates a mirror image. If someone has her head tilted right, and you are standing in front of her, you tilt your head torepparttar 104018 left. To an observer, your heads would be tilted inrepparttar 104019 same direction.

Both matching and mirroring should be done subtly, not exaggerated. The idea is to connect, not to be offensive. Most people find it offensive if someone is mimicking them. Don’t do what children do when imitating someone withrepparttar 104020 intention of annoying. When establishing rapport,repparttar 104021 goal is to be natural, smooth, and inconspicuous. Observe people who like each other. People do these things naturally. When people are matching and mirroring each other, they are establishing rapport. They are connecting on an unconscious level.

Go back and readrepparttar 104022 first paragraph of this article. My magic was simple. I noticed thatrepparttar 104023 women were standing with their shoulders slumped forward and they were leaning toward each other. I matched them and smiled. Magic!

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