You are a CEO – Create a quality-minded practiceWhether your annual cash receipts exceed million-dollar mark or you are at a more modest level, fact remains same - you are running a business. You are leader and it is your responsibility to set quality standards.
The pro-Socratic philosopher Heraclitus said that one can never step in same river twice. He meant that world is a place of constant change; so, too, is your dental practice. By having an established set of quality standards that act as an anchor, your business can move ahead when waters are smooth and ride it out during storms that periodically blow through every practice.
There are eight essentials that really ought to be in place for a practice to qualify as truly quality-minded:
·A deep understanding of patients so that their wants can be translated into service. ·A plan to keep improving all operations continuously.