Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!

Written by JoAnna Brandi


Givenrepparttar choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always wantrepparttar 119526 best experience possible; they want it to be easy and pleasant to do business with your company. Enterrepparttar 119527 real challenge of "Relationship Management,"repparttar 119528 relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making surerepparttar 119529 work gets done, still need to be concerned withrepparttar 119530 performance ofrepparttar 119531 most important link inrepparttar 119532 customer connection - people.

Whether answeringrepparttar 119533 phone, fixing equipment, selling a product or reconciling an unpaid invoice,repparttar 119534 quality ofrepparttar 119535 interaction between one human being and another is what will be judged byrepparttar 119536 customer to determine how much you care about them and their business. Ifrepparttar 119537 state of your relationship skills does not equal or exceed your sales and marketing skills, your "lifetime" relationship is in danger.

As a manager you should know that survey after survey reports that people prefer to do business with a positive, upbeat person. As a customer, you instinctively know that people want to do business with people who enjoy what they are doing, are having a good time doing it and genuinely care about being able to help you solve your problem, or achieve your goals. So, here are some tips on creating a more positive, up-beat, can-do work force.

1. Remember,repparttar 119538 best teacher is a good example. First examine your own behavior. Are you walkingrepparttar 119539 positive talk or are you mumbling beneath you breath, "3 more days 'til Friday." Take great care to listen to your own language. Do you frame things inrepparttar 119540 positive, or do you often start your sentences with "No." Do you say "Yes, but.." a lot, negatingrepparttar 119541 first half of your sentence with your last? If so, purchase a copy of "Learned Optimism" by Martin Seligman for your corporate library and inhale it. Then pass it on. Optimistic people adapt easier to change, are more creative, have more fun and are healthier then pessimistic ones. They live longer too. Think about it, looking for innovation? Think optimism, that's one way to get there.

2. Learn (and teach)repparttar 119542 power of positive self-talk. Often our internal chatter is negative. Reprogram your own chatter and then listen carefully for signs of it in others. When you hear someone saying, "Boy am I stupid," gently coach them away from that attitude by replying with "Don't be so hard on yourself, you're not stupid. You may have made a bad decision, we all do, from time to time, let's talk about that, what you've learned, and how to avoid it inrepparttar 119543 future." Our bodies respond to our self-talk, if we tell ourselves we are disorganized, we behave just that way. Tell yourself, with conviction, you are an organized person, andrepparttar 119544 behavior will begin to change. Our brain responds literally, like our computers. Learn to replace negative programming with positive.

3. Ban Whining. One whiner inrepparttar 119545 group can bring everyone down. A whiner is like an infection - it spreads. Put one strong whiner in a room and they can turn it into a pity party. Stop it atrepparttar 119546 source. Learn to spot them duringrepparttar 119547 interview process. Don't hire them inrepparttar 119548 first place, unless you are prepared to keep vigilance over their behavior and attempt to change it. Good luck. Whiners love whining. Put a "No whining" sign on your door.

4. Teach peoplerepparttar 119549 art of "win/win." In our competitive society we have a win/lose mentality. This may be a good strategy to fill a sports stadium, not a good way to run a company. Help people to understand that thinking "Win/Win" opens uprepparttar 119550 possibility for new solutions. Remember, inrepparttar 119551 21st century, it's innovation and creativity that will give usrepparttar 119552 edge, innovation comes from open minds and "possibility thinking."

Top 10 Reasons to Retreat for Leaders and Managers

Written by Gala Gorman


“Your business is your BEST client.” Gala Gorman

There are so many challenges facing business these days that it seems virtually impossible to slow down long enough to plan forrepparttar future.

Months go by and you have held your own. You might pause momentarily to celebrate a success never takingrepparttar 119525 time to reflect on what happened in order to replicate what went right. Problems are treated with a band-aid approach so that everyone involved can just get on torepparttar 119526 pressing issues at hand. You can count onrepparttar 119527 problem reoccurring – possibly with a different face and in a different place – because there was no time made to get torepparttar 119528 root cause that maderepparttar 119529 environment ripe forrepparttar 119530 problem to surface originally.

There is a different way of managing your business…a way to capture what works making it available for future benefit and a way to minerepparttar 119531 opportunity available when problems occur to maximize your return on investment (the involuntary investment you’ve already made through experiencingrepparttar 119532 problem or mistake). The retreat is a great way to prioritize, and intentionally manage, your business.

The retreat createsrepparttar 119533 stage for working on your business in contrast to your day to day efforts working in your business. Retreats can be as short as an afternoon or extend for several days. They can focus on a single issue or be structured to address many concerns. Certainly, whetherrepparttar 119534 retreat takes place inrepparttar 119535 company conference room or at a resort far fromrepparttar 119536 office, it can be an experience that forever altersrepparttar 119537 way you approach your business.

One ofrepparttar 119538 primary issues of concern in any organization is ensuring that every area or department is working in alignment withrepparttar 119539 vision, mission and values. Goals and objectives are more easily reached when there is a synergy amongstrepparttar 119540 organization’s leadership. Participating in a well-planned retreat can help to create that synergy.

I have shared what I believe arerepparttar 119541 Top 10 reasons to schedule your retreat sooner rather than later. If you’re still wondering if a retreat is worthrepparttar 119542 investment, considerrepparttar 119543 following reasons (and feel free to add some of your own).

1.Define your vision. Most leaders have a vision for their organization. In many cases though, its pretty fuzzy. In order to effectively communicate your vision and getrepparttar 119544 “buy-in” necessary to realize it, you need to bring it into clear focus. Just schedulingrepparttar 119545 retreat will guarantee thatrepparttar 119546 vision becomesrepparttar 119547 mechanism to alignrepparttar 119548 activities ofrepparttar 119549 organization.

2.Commit to goals. With a clear vision and purpose, goals can be established that providerepparttar 119550 road map to be used when implementing plans. The organization’s goals won’t mean much unlessrepparttar 119551 responsibility for achieving them is filtered through torepparttar 119552 individual(s) that will be tasked with taking action. Commitment to a goal requires taking ownership andrepparttar 119553 retreat provides a place for that to happen. 3.Manage your reputation. Your reputation is one of your organization’s most valuable assets. Effectively managing that reputation requires an understanding of howrepparttar 119554 reputation was built and how it is best maintained or enhanced. The organization that isn’t prepared to deal with a challenging situation can have their good reputation tarnished beyond repair literally overnight.

4.Replicate your best practices. Every organization can site experiences where everything seemed to go right. Allrepparttar 119555 planning and training paid off and things fell into place. It is important to capture those moments of brilliance and dissect them so that they can be replicated. Successful organizations know what they do best and focus their efforts where they know they shine.

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