Coping with YOUR "UN-Subscribers" by Laurie Rogers Copyright July 2002
As your list becomes larger, you will begin to notice a few things that CAN and WILL happen at one point or another. I do not care HOW nice you are or HOW professional you come across as being, fact is, there are a lot of very RUDE people out there -just as there is in "real world." Take it from someone who knows from experience, I have seen MORE publishers get cursed at, falsely accused and abused - more than I can count.
The majority of "rudeness" seems to peak when they are trying to unsubscribe and although you can tell them 100 times in 100 different ways - they just do NOT care! For some reason they feel it is THEIR given right to treat you like GARBAGE and I am here to tell you, do NOT put up with it! If it gets really out of control, REPORT them to their ISP. Send a copy of their subscription request (full headers included) with your complaint, so you have covered possiblity of old, "it was spam" routine.
======= SIDE BAR ==========
In my experience as a publisher in over 3 years, I have had this happen to me on two separate occasions and both times I reported abusers to their ISP. I always suggest doing this, because there are some sick people out there, who INTENTIONALLY do this to publishers for "FUN" of it. Remember NO person on this earth has right to abuse YOU verbally or otherwise, I do NOT care WHO they are or WHO they "think" that they are. Now that I've made my point, let's move on.