Consumer Effort and The Purchase Decision

Written by Darrin F. Coe, MA


Cusumer Effort and The Purchase Decision Darrin F. Coe, MA copyright 2004

It is a basic tenet of behavioral psychology that people engage in behavior that takesrepparttar least effort and providerepparttar 100663 highest payoff. If someone see’s a product as being very valuable butrepparttar 100664 effort to purchase that product is large it will decreaserepparttar 100665 value ofrepparttar 100666 product and they will probably not engage inrepparttar 100667 behavior required to acquirerepparttar 100668 product.

In Keynote’s recent publication concerningrepparttar 100669 online retail industry, they cite several factors that lead to diminished customer experience during online retail consumption. Diminished customer experience can be translated as “acquiring this product or service takes to much requires to much effort to acquirerepparttar 100670 product or service’s perceived benefit”.

25% of consumers cited having to register in order to make a purchase as their number one frustration. 37% cited research oriented reasons as being highly frustrating and diminishing their consumer experience.

Realizing that online consumers are motivated by either a goal achievement orientation or an experiential orientation and these are supported by a functionality variable we can see that registering in order to purchase a product or service impedesrepparttar 100671 experiential motivation and inability to obtain consumer information about a product or service impedesrepparttar 100672 goal achievement motivation.

Online Advertising Primer

Written by Ric Shreves


I sat down with a client recently and went throughrepparttar steps involved in setting up an online advertising campaign. The first meeting was a bit slow as we spentrepparttar 100662 entire time going overrepparttar 100663 terminology associated with online ad campaigns. Here’s a sampling of what we had to cover before we could begin to work onrepparttar 100664 terms ofrepparttar 100665 deal.

What types of ads are there? Everyone has heard of banners, and often that term is used for any online ad, but there’s more to it than that. The Interactive Advertising Bureau has laid down voluntary guidelines for ads (which they call Ad Units). These guidelines are widely followed and lay out clearly standards for sizes and formats forrepparttar 100666 variety of ads being used today, be they banners, buttons, skyscrapers, or other more exotic formats. Visitrepparttar 100667 IAB site to become fluent inrepparttar 100668 terminology of this realm. (www.iab.net)

What kinds of campaigns can you create? Ad campaigns are generally sold onrepparttar 100669 basis of either Impressions, Clicks, or Duration.

An Impressions Campaign: If you sign up for an Impressions Campaign you buy a set number of impressions or “views” ofrepparttar 100670 ads. An Impression occurs when a banner is downloaded to a web page and (presumably) seen byrepparttar 100671 visitor torepparttar 100672 website. Accurate calculation of Impressions is difficult, butrepparttar 100673 important thing to remember is thatrepparttar 100674 number of page viewsrepparttar 100675 site registers is not necessarily an accurate indicator of ad impressions. Some page views do not generate opportunities for a visitor to see you ad and accordingly you should not be charged according to that “gross” number; rather, you should insist that certain page views are removed fromrepparttar 100676 calculation. Specifically, make sure they do not count visits from spiders, pages that generated errors, or redirects. This concept is called “valid hits” and that is what you want to be billed for.

A Click Campaign: This method of selling ads is performance based and is easier to measure and benchmark. Essentially, you only pay when someone clicks onrepparttar 100677 ad. This method of ad measurement is less prone to manipulation and therefore preferred by many advertisers. Clicks can be measured both from their ad tracking software and from your site traffic reports.

A Duration Campaign: Sometimes called a “Fixed Placement”, this type of campaign is based onrepparttar 100678 old fashioned model of buying a position on a page for a set period of time; say you wantrepparttar 100679 ad atrepparttar 100680 top of page one for one month. It is a simple and easy to calculate approach to online advertising, but it is often impossible to arrange on active sites, which tend to use one ofrepparttar 100681 two approaches outlined above.

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