Improving communication is a major need for many organizations.
Whether you are a manager, supervisor, or frontline employee, there are always opportunities to improve communication. Often, communication problems occur when people donít pay attention to basics. Here are five keys to better communication.
Focus on Situation or Behavior When communicating, focus on situation or behavior occurring, not person. This allows you to better communicate with other person, rather than to seemingly pick on them. People tend to be more open to discussing situation they are in or their behavior. When it gets personal, there is less willingness to change.
Focus on Positive Focus on positive aspects of other person to build other personís self-esteem. By looking at something positive about other person, you can better deal with areas needed for improvement.
Look for "Win-Win" Opportunities Look for opportunities where both you and other person benefit -- "win-win" situations where both of you can develop. In todayís rapidly changing world, managers, supervisors, and frontline employees can always learn from each other.