Communication Keys for Success

Written by Jeffrey W. Drake, Ph.D.


Improving communication is a major need for many organizations.

Whether you are a manager, supervisor, or frontline employee, there are always opportunities to improve communication. Often, communication problems occur when people donít pay attention torepparttar basics. Here are five keys to better communication.

Focus onrepparttar 141056 Situation or Behavior When communicating, focus onrepparttar 141057 situation orrepparttar 141058 behavior occurring, notrepparttar 141059 person. This allows you to better communicate withrepparttar 141060 other person, rather than to seemingly pick on them. People tend to be more open to discussingrepparttar 141061 situation they are in or their behavior. When it gets personal, there is less willingness to change.

Focus onrepparttar 141062 Positive Focus onrepparttar 141063 positive aspects ofrepparttar 141064 other person to buildrepparttar 141065 other personís self-esteem. By looking at something positive aboutrepparttar 141066 other person, you can better deal with areas needed for improvement.

Look for "Win-Win" Opportunities Look for opportunities where both you andrepparttar 141067 other person benefit -- "win-win" situations where both of you can develop. In todayís rapidly changing world, managers, supervisors, and frontline employees can always learn from each other.

Dealing with Conflict

Written by Jeffrey W. Drake, Ph.D.


Dealing with conflict is a frequent concern for many organizations. Managers and supervisors have to deal with conflict on a daily basis. Many times conflict happens when people see situations differently. Oftenrepparttar potential conflict can be defused by understandingrepparttar 141055 other personís point of view.

Much has been written on different personality or behavioral styles. A very positive way to deal with conflicts is to gain an understanding ofrepparttar 141056 four different behavioral styles.

For example, some people arerepparttar 141057 no-nonsense, get-the-job-done type. To them,repparttar 141058 most important thing isrepparttar 141059 task. They like to take decisive action and take pride in a job well done.

Other people are more focused on people relationships. They see work more from a team viewpoint. They want people to get along with one another and support each other.

When a no-nonsense type of person supervises a relationship type person, there isrepparttar 141060 potential for conflict. The get-the-job-done supervisor will get more work accomplished fromrepparttar 141061 relationship type person ifrepparttar 141062 supervisor allows for freedom to interact with others. By actively listening torepparttar 141063 employeeís concerns,repparttar 141064 get-the-job-done supervisor will obtain greater productivity and respect.

The other two styles arerepparttar 141065 think-about-the-details type person andrepparttar 141066 enthusiastic adaptive type person. The think-about-the-details type person likes to think things through and dislikes being rushed to get something done. After all, they want to do a quality job. The think-about-the-details type person also prefers to do work in a step-by-step way.

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