Coaching Skills Does Matter At Chick–fil-A

Written by CMOE Development Team

In this discussion, we talk about Coaching Skills with Phil Orazi, Dean of Chick-fil-A University and Scott Mayson, Business Consultant with Chick-fil-A in Atlanta, Georgia.

Q – What isrepparttar role of an Operator at Chick-fil-A, and what are some ofrepparttar 148860 challenges that an Operator faces?

Phil – Operators are selected and are independent contractors for Chick-fil-A. We have some leverage with what they do, but they operate very independent from us. Growth opportunities forrepparttar 148861 operator can be an additional restaurant. Opportunities come as performance is monitored andrepparttar 148862 Operators are counseled and supported byrepparttar 148863 Business Consultants.

Scott – As independent contractors, they arerepparttar 148864 CEOs of their organizations. The contractor isrepparttar 148865 president of marketing,repparttar 148866 president of human resources, andrepparttar 148867 president of operations. They are responsible wholly for their restaurant. You can imagine, being inrepparttar 148868 position, they have to deal with a lot of different people; they have to delegate a lot of responsibilities out. They have to provide insights and direction for all types of people. They are dealing with folks from high school aged team members on up to senior citizens. When you’re in a fast paced environment, dealing with 30 or 40 employees at a time, there are limited time constraints for being able to have some real effective opportunities to coach and counsel their team members.

Q – What are some specific coaching skills issues that your Operators face?

Phil – It’s a challenge to ease off some focus onrepparttar 148869 present, and be more responsible forrepparttar 148870 future. As that relates to coaching skills, it allowsrepparttar 148871 Operators to work onrepparttar 148872 development of their own people to be more responsible for what is going on inrepparttar 148873 present so that they can focus more of their time on what is going on inrepparttar 148874 future.

Scott – One [issue] is alwaysrepparttar 148875 lack of performance. We have quality requirements, so there’s an opportunity to work through. People may not follow procedures for a lot of different reasons. I think thatrepparttar 148876 coaching model allows an Operator to work through each situation by definingrepparttar 148877 task or issue. There are a lot of opportunities to help a team member understandrepparttar 148878 value ofrepparttar 148879 requirements and why they’re there. CMOE’s coaching skills model allows great opportunity for dialog. The person who is being coached feels more that it’s an opportunity for learning and development rather than punishment.

Q – Can you give me a specific example ofrepparttar 148880 Coaching Skills model working?

Phil – I think as a manager and director of people, you need everything you can get. Certain steps ofrepparttar 148881 Coaching Skills model affect people differently. I think what is does is it gives you a lot of different behaviors, some of which will work more successfully with some people than others. I found overall I’m more effective when I userepparttar 148882 Coaching Skills model completely because one ofrepparttar 148883 steps inrepparttar 148884 model will generally have an impact on most everyone.

Quitting Time: How Do You Know When Its Time To Quit Your Job

Written by Scott Brown

Nobody likes his or her job allrepparttar time. Even if you have landed your dream job or work for yourself in your dream career, there are pros and cons to every situation. Every now and then you might feel like everything is going wrong and you don’t know what to do. But does that mean its time to quit your job? Probably not. However, if this happens more often than not, it might be time to start looking for something better. With so much going on in our lives, sometimes it’s difficult to separate work stress from home stress and home stress from other personal stress. Your job won’t always bring you joy, but if it’s always bringing you grief, you might want to think about leaving. This week’s job tip is about knowing when and when not to make that leap.

Should I Stay or Should I Go?

You know you have a serious decision to make, but that doesn’t make it any easier. Quitting your job can be a very personal decision, but if you’re having trouble deciding, there are a few things to keep in mind. Here are some signs that it’s probably time to go elsewhere:

-You’re not being appreciated: * If your boss is gradually giving you fewer and fewer responsibilities * You’re kept out ofrepparttar 148732 loop – i.e. not invited to meetings, not told what’s going on untilrepparttar 148733 last minute (or not at all)

Cont'd on page 2 ==> © 2005
Terms of Use