Coaching Employees - The Chronic Excuser

Written by CMOE Development Team

Most of us find coaching employees to be an effective, even enjoyable, approach to leadership and management. Coaching provides a way to help team members grow and develop, while achieving business objectives. But occasionally, we encounter a team member who has an excuse for every situation. How can we help team members like this accept responsibility and focus on solutions, rather than dwell onrepparttar reasons why things aren’t accomplished? How can we ensure that we really gain commitment and consensus on plans, assignments, and projects?

Coaching Employees and Advice

First, it’s important to remember that excuses come in two flavors. The first, called Type I excuses, usually surface when raising performance issues with a team member.

  • “It’s not my fault. It’s those guys in Operations. They don’t deliver my product on time, andrepparttar 139652 customer gets upset with me.”
  • “I wasn’t able to get that report in on time because my computer was down for two days. You should talk to I.S.—it’s their problem.”

As we try to helprepparttar 139653 team member accept personal responsibility, we should never let an excuse go unaddressed. However, with a “chronic excuser,” it can feel like an endless cycle.

Some excuses, called Type 2 excuses, are legitimate. These excuses are an important signal. Left unaddressed, Type 2 excuses can result in team members feeling insecure, unsupported, and frustrated. Team members may have real concerns aboutrepparttar 139654 plans you’ve created, or their ability to follow through on them.

The Five Most Common - And Most Avoidable - Resume Errors

Written by Jaimie Marzullo

Writing an effective résumé can certainly be challenging. There are numerous rules and none of them apply 100% ofrepparttar time. It is often much easier for people to craft their document if they understandrepparttar 139584 boundaries within which they will need to operate 100% ofrepparttar 139585 time -repparttar 139586 mistakes that should never be made and will brand a job-seeker as unprofessional. Eliminating all of these errors from your résumé will go a long way in improving your chances of securing an interview.

1. "Responsible for..."

The Problem: This is one ofrepparttar 139587 most common, and most amateurish, résumé errors. There is no greater example of weak, passive writing thanrepparttar 139588 overused "responsible for." There are two base reasons why this phrase is to be avoided. The first is that it is already understood thatrepparttar 139589 information included in your résumé are activities that you were responsible for; this isrepparttar 139590 equivalent of writing "we cook..." before an item listed in a restaurant menu. The second reason is what I alluded to above: "responsible for" is passive, bland, and boring. It does nothing to draw inrepparttar 139591 reader, and demonstrates no specific or relevant skill. Withrepparttar 139592 average résumé being read in approximately seven seconds,repparttar 139593 first word or two in each sentence is absolutely critical because it isrepparttar 139594 information that will be read first and most. Whether anything else in a given sentence will be read at all entirely depends on ifrepparttar 139595 first couple of words strike a chord withrepparttar 139596 reader. Ifrepparttar 139597 hiring manager holding your résumé does not spot keywords of interest in those vital locations, thenrepparttar 139598 entire résumé is probably going inrepparttar 139599 trash, no matter how greatrepparttar 139600 rest of your information is.

The Solution: A great way to testrepparttar 139601 quality of a résumé is to read justrepparttar 139602 first word in each sentence, and see what image those words build of you as an employee. If your first words consist of "responsible for", "helped", "handled", or other passive language, then you're not creating a powerful or compelling first impression. Open each and every sentence with a power verb that is relevant torepparttar 139603 job you are applying for. Words such as "manage", "direct", "administer", and "process" can often be used to replace "responsible for", and are far more effective.

2. Using a paragraph format.

The Problem: As mentioned above,repparttar 139604 average résumé is read in approximately seven seconds. In those precious few seconds,repparttar 139605 hiring manager will skim through your entire document and determine if you possessrepparttar 139606 qualifications needed forrepparttar 139607 job. If your information is organized in long, dense paragraphs that are difficult to read quickly, they are most likely not going to be read at all. Think of your résumé as a shopping spree... if you have only seven seconds within which to conduct your shopping spree, which would you rather be faced with: an enormous pile of products where it is impossible to discern what each individual product is without an in-depth perusal, or an organized, easy-to-navigate row of products that are displayed independently so that you can easily see what each is? Remember, you have only seven seconds. I think we'd all agree that it is much easier, when on limited time, to approach information that is already parsed out for us. Paragraphs are intimidating torepparttar 139608 eye and forrepparttar 139609 hiring manager who has literally hundreds of other applicants to choose from,repparttar 139610 loss of one whose document is difficult to read is not going to be a consideration.

The Solution: Create brief, bulleted statements. Each statement should focus on one particular skill and be no more than two lines in length.

3. Repetition.

The Problem: It is not uncommon for people, in an attempt to not overlook anything, to mentionrepparttar 139611 same skills multiple times withinrepparttar 139612 same résumé. This creates a boring, stale document in whichrepparttar 139613 heavily repeated skills overshadow everything else. In addition to this,repparttar 139614 repetition contributes to excess length; again, we come back to that same seven seconds. Let's say, for example, that in your resume you want to list skills A, B, C, and D. If you do just that, then it is easy to identify all of those skills in seven seconds. If, however, your résumé lists A, B, A, A, B, B, B, C, A, C, B, A, A, C, B, D, C, A... suddenly, your qualifications are not as obvious and one - D - could very easily be overlooked.

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