Coaching: Communicating What Service You Provide

Written by Catherine Franz

Coaching is unique because it makes a special promise: transformation. Atrepparttar root of any desire for personal development isrepparttar 107982 expectation that, every time they have an encounter with their coach, they have some how changed fromrepparttar 107983 person they were intorepparttar 107984 person they more prefer to be.

Instead of focusing your communications, this includes all marketing materials as well, on subject areas or benefits, concentrate on lives --repparttar 107985 kind of person you help create. This isn't merely an issue of who they can become; it includes values, ethics,repparttar 107986 sense of personal mission, and what people want to accomplish within their life times. In this way, you can reach beyondrepparttar 107987 practical considerations withinrepparttar 107988 decision making process to speak torepparttar 107989 individual underlying core: a person’s dreams.

Here are a few ways to make your communications more personal, and directed towards their dreams, thus, making it more appealing and attractive:

1. Speak and Write to Their Values

In any coaching communications, two ofrepparttar 107990 most important words you can use are "we believe." Evenrepparttar 107991 most practical personal development desiring person believes in something. Tell prospective clients what your coaching stands for so that they can evaluate whether they share your coaching values, which isrepparttar 107992 same as your personal values if you are solo.

This step helps filter that would most likely not be a match anyway.

After all, in a country crowded with coaches, your values can be your greatest distinction. Maybe your coaching encourages an entrepreneurial spirit through projects or creative approaches to familiar problems or challenges. Some people preferrepparttar 107993 word challenge, so I included both. Put your coaching values front and center.

Minimising conflict with effective communication

Written by Lee Hopkins

Did you know there are 5 types of communication that lead to conflict?

Let's look at them...

Definition of 'Conflict' ~~~~~~~~~~~~~~~~~~~~~~~~

It helps if we first define what we mean by 'conflict'

* Conflict is an expressed struggle between at least two parties, both of whom perceive interference fromrepparttar other towards achieving their goals

* A conflict can only exist when both parties are aware of a disagreement

The 5 types of negative communication that lead to conflict ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ * Negative communication We all know a 'Negative Nigel/Nancy' in every team — they exist and we find it near impossible to remove them. But constant negativity drainsrepparttar 107981 other team members of enthusiasm, energy and self esteem. So Nigel and Nancy need to be confronted with their behaviour.

This can best be achieved if all ofrepparttar 107982 other team members individually feedbackrepparttar 107983 effect of this behaviour on them. An 'I message' isrepparttar 107984 best approach for this—such as, "Every time I put forth a suggestion your negativity frustrates me and I find it hard to work with you."

* Blaming communication Blamers spray blame around, effectively stopping reflection and scrutiny of their performance and behaviour. However, their impact can be reduced by fostering a learning environment, as well asrepparttar 107985 use of 'I messages', peer pressure and individual feedback.

Find out whatrepparttar 107986 blamer's issues are and try to address them one by one.

* Superior communication 'Superiors' frequently order people about, direct, advise and moralise. They are also very skilled at withholding information. Such behaviour sets up team members for frustration, resentment and sabotage. But 'superiors' and their behaviour can be addressed with individual assertiveness and 'I messages'

* Dishonest communication Dishonest communicators frequently fail to practice listening to understand and fail to display empathy. They also display circumlocutory communication — also known as 'talking aroundrepparttar 107987 issue, not addressing it'.

It's kind of like casually wandering aroundrepparttar 107988 outside edge of a garden when what's really required is to walk confidently throughrepparttar 107989 middle of it. Dishonest communicators also often use royal or imperial 'WE' statements — as in, "We are not amused" - when in reality it is just they who are not amused.

They also deliberately choose to not address unprofessional behaviour or behaviour that is damaging torepparttar 107990 team and its mission. All of which leads to a dysfunctional team. But it can be addressed: everyone inrepparttar 107991 team must insist on open, honest communication, foster mutual respect, stop blaming, bullying and harassment.

* Selective communication Selective communicators only tell what they think others need to know, hence keeping themselves in a position of power overrepparttar 107992 other team members. Such behaviour can be effectively addressed through assertive requests for having access to allrepparttar 107993 information.

The importance of a team's values to communication ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There are negative team values that can actually sabotage good communication within a team. For example:

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