Working for one of
top Marketers online (David Ledoux) I've been lucky to learn many tips and tricks that can be used in cases of emergency. Like today when I still have remnants of flu. One of first things I learned from David was planning. He plans for just about every or any situation possible. A number of years ago I got a weird request from David.."Chris, I want you to make a list of everything you do in a normal day" please include ...- urls used - passwords and user names - possible situations and how you deal with them - how to access customers information, support email and shipping process for products sold. - in short..everything you do on a normal day.
So at start of next morning I opened a new MS Word file and every time I did something I made note of it. By end of day I had a full list (very comprehensive) of everything that's done to all 3 websites to function fully, including keeping all customers happy.
The next day I ICQed David to let him know that file was done. I then proceeded to ask him what was this for, especially since it did slow down my day having to log everything I do. He explained... now you have a clear action plan anyone can follow in event you have to train someone to do your job or in event of an emergency you can call in a temp or have someone from a different department come to cover for you.
