Can Your Visitors Contact You From Your Website

Written by Dave Tan

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Author: Dave Tan - Wednesday, June 23, 2004

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Argh, where'srepparttar 109533 contact button?! Believe it or not, some websites just DON'T WANT any visitors (even customers) to CONTACT them. There's no email address, no contact form, no NOTHING!

What if a potential customer wants to BUY something from your website but have a few questions or doubts that he/she needs to ask you first? If you have a FAQ page, that'srepparttar 109534 first place he/she will definitely seek answers...but what if your FAQ page still can't providerepparttar 109535 answers he/she seeks?

Don't care?! Not your problem?! Would rather prevent spam than going through allrepparttar 109536 trouble?!

If your website can't even provide even HANDLErepparttar 109537 SIMPLEST form of communication, you will definitely lose lots of potential customers (even loyal customers) because simply can't contact you!

That's whyrepparttar 109538 Contact Us button or link should be placed in a highly visible or accessible position. This is common sense. Who would feel SAFE to buy from a someone let alone a website that don't even providerepparttar 109539 most BASIC form of customer support. What ifrepparttar 109540 product they bought is defective or they're having some trouble accessing it?

If you're HIDING your website's email address purely because of spammers, especially from those email harvester software, you do NOT really need to REMOVE your email address from your web site. You can create and place a simple GIF image with your email address on it usingrepparttar 109541 same background color as your web page.

Example 1:

To contact us, send us an email to: Placing an simple gif to replace<IMG height=12 src= simple mailto link.">

The Top Twelve E-mail Mistakes That Can Sabotage Your Career

Written by Lydia Ramsey

You return to your office from an afternoon meeting and decide to check e-mail. You wonder where your day went after spending hours downloading messages, reading some, deleting others, crafting replies and filing those that you want to work on later. Your e-mail box was full when you arrived at work this morning and tomorrow promises to be no different.

What is this e-mail explosion? Was there a point in time whenrepparttar entire world decided to userepparttar 109532 Internet as their business communication tool of choice? Are there rules for managing these messages and being a professional and polite user of electronic mail? There are, but not everyone has gottenrepparttar 109533 word.

Your e-mail is as much a part of your professional image asrepparttar 109534 clothes you wear,repparttar 109535 postal letters you write (assuming you still do),repparttar 109536 greeting on your voice mail andrepparttar 109537 handshake you offer. If you want to impress on every front and build positive business relationships, pay attention to your e-mail and steer clear of these top twelve e-mail mistakes:

1. OMITTING THE SUBJECT LINE. We are way pastrepparttar 109538 time when we didn't realizerepparttar 109539 significance ofrepparttar 109540 subject line. It makes no sense to send a message that reads "no subject" and seems to be about nothing. Givenrepparttar 109541 huge volume of e-mail that each person receives,repparttar 109542 subject header is essential if you want your message read any time soon. The subject line has becomerepparttar 109543 hook.

2. NOT MAKING YOUR SUBJECT LINE MEANINGFUL. Your header should be pertinent to your message, not just "Hi" or "Hello." The recipient is going to deciderepparttar 109544 order in which he reads e-mail based on who sent it and what it is about. Your e-mail will have lots of competition.

3. FAILING TO CHANGE THE HEADER TO CORRESPOND WITH THE SUBJECT. For example, if you are writing your web publisher, your first header may be "Web site content." However, as your site develops and you send more information, label each message for what it is, "contact info," "graphics," or "home page." Don't just hit "reply" every time. Adding more details torepparttar 109545 header will allowrepparttar 109546 recipient to find a specific document in his/her message folder without having to search every one you sent. Start a new message if you changerepparttar 109547 subject all together.

4. NOT PERSONALIZING YOUR MESSAGE TO THE RECIPIENT. E-mail is informal but it still needs a greeting. Begin with "Dear Mr. Broome," "Dear Jim," "Hello Jim," or just "Jim." Failure to put inrepparttar 109548 person's name can make you and your e-mail seem cold.

5. NOT ACCOUNTING FOR TONE. When you communicate with another person face to face, 93% ofrepparttar 109549 message is non-verbal. E-mail has no body language. The reader cannot see your face or hear your tone of voice so chose your words carefully and thoughtfully. Put yourself inrepparttar 109550 other person's place and think how your words may come across in Cyberspace. . 6. FORGETTING TO CHECK FOR SPELLING AND GRAMMAR. Inrepparttar 109551 early days of e-mail, someone createdrepparttar 109552 notion that this form of communication did not have to be letter perfect. Wrong. It does. It is a representation of you. If you don't check to be sure e-mail is correct, people will questionrepparttar 109553 caliber of other work you do. Use proper capitalization and punctuation, and always check your spelling. Remember that your spellchecker will catch misspelled words, but not misused ones. It cannot tell whether you meant to say "from" or "form," "for" or "fro", "he" or "the."

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