Can You Say No?

Written by Arthur Cooper


Can You Say No? By Arthur Cooper (c) Copyright 2004

As a manager you are constantly being asked to do things - by your boss, by one of your fellow managers, byrepparttar head of another department, by one of your staff.

Your working life is a constant bombardment of requests coming from all quarters.

Your boss will ask you for a quick report on something or other in time for his upcoming meeting withrepparttar 104477 directors or his visit to see overseas customers. The report is, of course, very urgent.

Or you will be asked to give a presentation about some aspect of your department’s work to colleagues elsewhere inrepparttar 104478 company. It will be an important communication between departments and will result in good publicity for you, your team, and its work.

Naturally you will receive numerous invitations to attend meetings at which your presence is needed.

And undoubtedly your fellow managers will contact you to ask small favours such as giving their particular request higher priority than others, or diverting a resource to a different project to speed that up atrepparttar 104479 expense of another. Needless to say, meeting your colleague’s request is ‘vital torepparttar 104480 company’.

All these demands come on top of your habitual tasks such as progressing new projects, planningrepparttar 104481 budgets, studyingrepparttar 104482 market and your competitors, organising your staff, reviewing their progress, and planning their training. And of course there are alwaysrepparttar 104483 special requests from members of your staff to meet you to discuss some personal grievance or other problem.

Write and Speak for the Ear

Written by Robert F. Abbott


You and I may not aspire to write great books or make great speeches. But almost all of us want something to happen when we write or speak. And,repparttar more we direct our words torepparttar 104476 ears of readers and listeners,repparttar 104477 greater our chances of gettingrepparttar 104478 results we want.

By writing or speaking forrepparttar 104479 ear, I mean that spoken words can have more power than written words. After all, when we have important messages, we prefer to deliver them verbally and personally, rather than by sending a written message.

Of course, it's not practical or possible to deliver every message verbally. But, if we can capture some ofrepparttar 104480 nuances ofrepparttar 104481 spoken word we can increaserepparttar 104482 power of our messages. When we write forrepparttar 104483 ear, our writing undergoes some subtle but important changes. Our words, sentences, and paragraphs change in several ways.

Considerrepparttar 104484 number of pauses that occur when we speak. Most of us pause often, more often than when we write. To capture those pauses, use commas or one ofrepparttar 104485 other 'slowing' punctuation marks, such as colons and semicolons.

Writing forrepparttar 104486 ear also means shorter sentences. And even fragments of sentences. As you can imagine, speech tends to greater spontaneity than written expression, which means shorter sentences and more fragments.

Many ofrepparttar 104487 same principles hold when we make formal speeches or presentations. Especially if we speak from prepared notes.

Whatever we say, when we speak publicly, has to go in through listeners' ears. And so, if you'll allow me to belaborrepparttar 104488 obvious, we need to write speeches for listeners' ears, not our mouths.

You can call on many quick and easy techniques. For example, use short words whenever possible. Words such as 'many' rather than 'numerous'; 'use' rather than 'utilize'; and 'need' rather than 'require'.

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