Can You Hear Me Now? by Dave RussWay back in 1996, Congrss passed
Telecommunications Act. This ground breaking piece of legislation was enacted to loosen
death grip that incumbent Bell monopolies held on consumers wallets... as well as foster competition in
long distance and broadband arenas.
In
FCCs own modest declaration... "The Telecommunications Act of 1996 has
potential to change
way we work, live and learn. It will affect telephone service -- local and long distance, cable programming and other video services, broadcast services and services provided to schools."
"Potential" being
key word here.
Oh, it started out well enough... with
usual hype and fanfare associated with
Internet heyday. New players, fueled by
90s investment frenzy, arose like wildflowers in May... collectively spending billions of dollars on
race to blur
line between
old switched networks and
new IP pipelines.
Breakthrough technologies, such as VOIP (Voice-over-Internet Protocol), threatened to shake
very foundation of
telecommunications world, offering consumers viable new choices. Companies like Net2Phone and Dialpad gave anyone with a computer, microphone and dialup connection,
ability to do an end around
established long distance carriers.
Soon, VOIP went mainstream, finding its way directly to
telephone and bypassing
need for a computer. "Pay by
month, not by
minute" became
rallying cry of a new generation of long distance marketers... as
concept of flat-rate and "unlimited” long distance blossomed. Consumers and small businesses no longer needed to fear receiving a huge long distance bill come months end... as they stepped off
per-minute treadmill.
And all was well... or so it seemed.
But did these cutting edge Internet technologies forever change
telecom landscape, as promised? Was it time yet for high-fives at
FCC... and was a victory parade in order for consumers?
In a word... No.
Quality and reliability issues, indifferent customer service and unsound business practices... exacerbated by
overall telecom meltdown, wiped out most of these alternate providers... burying them in
dot.com graveyard.
Meanwhile,
Big Three (AT&T, MCI and Sprint) still enjoy
lions share of US long distance revenues.
And has
local market fared much better? Not really. The 1996 Act required
regional Bell incumbents to grant access to their UNE-P (Unbundled Network Element-Platform). But like all good monopolies,
Baby Bells have done everything humanly possible to prevent this access. Just ask Covad, NorthPoint and Rhythms... companies that all had far-reaching aspirations of bringing high speed DSL to everyones doorstep.