Have you ever wondered why some people are successful in their own Home Business and others are not? One of key answers to this question is perseverance.

According to Webster's Ninth New Collegiate Dictionary, perseverance is to "persist in a state, enterprise, or understanding in spite of counter influences, opposition, or discouragement". That is how people succeed.

DO YOU HAVE PERSEVERANCE?

Many get frustrated when results are not immediate. Being successful in your Home Business will take time, effort, and determination. Millionaires did not become millionaires overnight and you will not either. The level of success that you will achieve greatly depends on time, effort, and perseverance you are willing to put into your new home business.

SETTING YOUR PRIORITIES

Getting a handle on your priorities is important when deciding whether or not you want to start your own home business. What is important to you? Do you want more time with your family or do you prefer to be in an atmosphere where you can socialize with people you work with?

Do you want to be your own boss or do you lack self-motivation to actually work without someone telling you what to do and when to do it? In order to be successful in your own home business you have to possess ability to push yourself ahead. Be persistent. Be determined. Be successful.

Lying to customers, selling inferior merchandise, and not offering refunds, left a firestorm of irate customers in their wake.

Without fail, all of this “ill will” led most businesses to bankruptcy, and in some cases, Federal Prison.

I realize that not everyone engages in “business criminality” that rises to level of fraud and incarceration. Most people try to be good stewards, and approach their enterprise in an honest and forthright manner.

For those of you who own thriving business concerns, you already know that in most cases customer is always right.

You make sure that you communicate effectively, refund monies if buyer is truly unhappy, and try to meet needs of people who buy your goods or services.

However, there are more than a handful of Ebay sellers that are of mind that customer service and effective communication is not something that they need not participate in.

Take case of a woman named Barbara, (Nickname: BoAnn) who recently posted her disappointment on Ryze Business Network:

Quote:

Barbara Cerda wrote:

Greetings Everyone,

When will sellers on Ebay understand that customer service is key? And when will Ebay sellers learn using customer friendly approaches can only make their business grow?” Again today I've bought from a less than friendly seller.

Thought I was placing a bid and instead bought item at buy now price. Of course seller refused to allow retraction, nor was I allowed to place a bid. I always pay for my winning bids immediately upon email confirmation.

And did so in this case. But it would have been customer friendlier for this seller to accept my retraction to be replaced with a bid.

He would have gotten repeat business from me and my friends. His "Buy Now" price is 30% over retail price for this item.

Lesson learned by me again - that there are way too many sellers on Ebay out to grab a buck and hell with fair practice. Lesson learned yet again.

Bobann

End quote…

The operative phrase here is “repeat business from me and my friends”. There is no better endorsement of your product or service than word of mouth advertising.

Lack of flexibility on part of seller, not only cost him/her one customer, but also destroyed possibility for future business. Good news travels fast, but bad news travels faster!

As an auction seller, (Ebay auction ID: LevelBest77) I would have accommodated her right away. And while I have never had anyone use “Buy It Now” by accident, I have had several people over years ask me to retract bids.

The number of people who have made that request can be counted on one hand! Some did not even understand process; (bid retracting) and I guided them through it.

People make honest mistakes, and you should never “abuse” a buyer for doing so. If you plan to get into Ebay auction selling for long haul, always practice good will toward your customers.

Unless someone is totally unreasonable, and you have done everything in your power to accommodate their request, never deny people ability to change their mind, return an item, or retract a bid!

Developing good will also requires that you anticipate customer needs…..

For instance, I had a few overseas customers bid on a wireless router. This particular item needed to be powered with a Universal Adapter, since voltage requirements in France and Australia are obviously different from those here in United States.

I made this abundantly clear to both bidders before they sent me any payment. The purchase of such an adapter, not to mention shipping price, would have doubled US retail cost.

I told them that they could probably get product cheaper at their local electronics stores. Without hesitation, I let them out of their obligation to pay for item. I then contacted next highest bidder and offered that person chance to make purchase.

Both bidders thanked me for my honesty. They had forgotten about electrical differences. I could have ignored that little detail, and sold them item anyway.