CRM - Everyone You Meet is Fighting a Hard Battle Written by Meredith Gossland
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients, and employees are dealing with one or other of these challenges in life. No one has escaped from this life untouched by problems, both big and small. No matter how people may appear on outside, they battle with some problem that is unmanageable on inside. The clearer this is to us easier it is to be extrodinarily kind to others. But if we are also suffering how is it possible to do this? It is not easy, it is a learned skill. It needs to be taught to all your employees. It must be practiced and practiced until it becomes habit. This habit needs to be policy and employees need to be encouraged daily until habit is developed. Customer Relationships are built on this knowledge. Why people act a certain way is always based on their level of life challenges at a given moment. This includes both employees and customers. We cannot solve all their problems nor should we, but fact that a person might be struggling in their personal or professional life needs to in back of our mind whenever we deal with people.
| | How to Select a Training Consultant Written by Jeffrey W. Drake, Ph.D.
In times of rapid change, both small and large businesses today are increasingly viewing training as an investment, not a cost. If your business uses outside training consultants, you will want to maximize your return on this training investment. Qualified training consultants and seminar leaders will have these characteristics:Training consultants will help you determine your specific training needs. Prior to selecting a training consultant, it is good to have at least a general idea of what your training needs are. A training consultant should be able to analyze your specific training needs to identify type(s) of training programs necessary to produce results you require. Training consultants will tailor training programs to address your specific training needs. While there are a number of "off-the-shelf" packaged training programs available, they may not meet your specific business needs. Training programs need to be adapted for greater effectiveness. The return on your training investment will be increased if training consultant tailors a program to meet your specific training needs. Training consultants will continuously improve their own training delivery skills. It is very important for trainers to be knowledgeable in their areas of expertise. Trainers are aware that knowledge alone will not produce results. Effective delivery of information and skills to adult learners is essential. After all, how many seminar participants do you know who enjoy boring lectures? Trainers frequently improve their effectiveness by joining American Society for Training and Development, National Speakers Association, and/or Toastmasters to enhance their skills.
|
