With few exceptions, business plans tend to change very little from year to year. In most cases it's a matter taking last year's plan, making a few modifications, changing
dates and
title page and attaching new financials. After all, we're not reinventing
wheel here. Your market is
same, your organization hasn't changed that much and you still have
same customers, give or take a few. So why change
plan.Let me offer two possible reasons:
1. Internet
Easily
most pervasive and fundamental change in our business landscape, Internet has far reaching implications in terms of how we reach, service and communicate with customers. The rapid and phenomenal growth of this technology, however, has created an interesting anomaly among corporate business planners. On one hand, most everyone acknowledges that their business plans should incorporate a well thought out and executable Internet strategy. But
issue of determining what that strategy is exactly and what it should include is a little more difficult. An example is Electronic Commerce.
When someone mentions e-commerce, if you're like most of us
first companies that come to mind are
pure-plays like Amazon.com, Priceline.com, Buy.com and that genre of high profile on-line retailer who seem to be in
news almost daily. It is estimated that these and other on-line retailers will generate in excess of $50 billion in revenue this year. But as impressive as this number is, it pales in comparison to
estimated $380 billion in total e-commerce business. So where is
remainder of this e-revenue coming from. Clearly
service sector is a contributor but
largest component are
B to Bs and
thousands of companies who have recognized that
Internet can be a very effective alternative distribution channel. Companies like Dell Computer whose on-line revenue now exceeds $6 million per day.
Another example that may not be quite as familiar to you is Milacron Inc., a multibillion-dollar Midwest manufacturer of metalworking products (formerly Cincinnati Milacron). Milacron has launched a successful e-business initiative directed at small metalworking shops. This proverbial "low end" of their market was a large, fragmented and highly inefficient segment that Milacron was unable to economically reach with their traditional methods of distribution. By using Internet, however, they were able to successfully open up this significant new market with margins that are higher then their previous average. Is Milacron unique? Hardly. Forrester Research predicts that e-commerce revenue will exceed $1.3 trillion by 2003 and that close to 70% of all businesses will have some form electronic commerce activity.
While this is all well and good, we also know that Internet isn't for everyone and it could be that you're better off directing those precious resources in a different direction. How do you know if Internet should be part of your future plans? Answers to
following questions might help you decide.
Can Internet be used to improve your customer facing transactions, to make it easier for customers to interact with your company? Can your Internet presence be more effectively utilized to not only position and promote your business but also to educate your customers and prospects. Can you better position your company through Internet as a resource for current and future customers? Will e-commerce ever be a part of your distribution channel strategies? Are there market segments that you're not reaching now that you can reach economically via Internet?
If your answer to one or more of
above questions is yes, then you should probably have an Internet strategy as part of your business plan. Your plan should also address internal changes that may be necessary to assure
proper implementation of your Internet strategy.
2.Inertia
I think it was Galileo who originally defined
concept of inertia although Al Gore takes credit for it. (If it wasn't Galileo, would someone please let me know so that I won't keep making this embarrassing mistake). In essence, what this individual said was that objects moving in one direction tend to want to continue to move in that same direction. Sound familiar?
This very same concept applies to businesses. Strategies developed years ago are still in motion today, not because they represent
best strategies or best alternatives. It's just
way things have always been done. And lets face it, it's much easier and far less stressful to simply avoid changes.