Have you ever gone grocery shopping just before a holiday? The aisles are packed with people pushing carts, shelves need restocked, all checkout lanes have long lines...not a fun experience. Just like in-person shopping, making online shopping easy and painless is key to getting customers to purchase from your store. Advertisement Let's examine internet shopping process from start to finish exposing some places in process that your store may have a squeaky cart.
Make Product Easy to Find Offer a search capability if your store has a large number of products. Most buyers don't have patience to wade through 20 pages of products to find what they want.
Share Availability Early On Now that customer has found product, let them know that it is in stock and ready to ship. Right on product page or when they place it in their shopping cart let customer know their purchase can be on its way soon. Don't wait until after they've placed order to tell them it will be another 6-8 weeks.
Streamline Order Form Limit your order form to basics. Shipping information, credit card or payment information, and quantity and order number are all it takes. This isn't place to conduct market research or ask for loads of information. Keep order form short and simple. For future purchases, keep customer's data on file so they can fly through ordering even faster next time.