Buffer Under-run Protection & Its Value in DuplicationWritten by John McGrath
What is it? It is known by many names, "BURN-Proof", "SafeBurn", and "lossless linking" to name but a few. Regardless of name, they are all buffer under-run prevention strategies. In dark days of CD-R recording, before we had BURN-Proof and like, if a drive's on-board buffer became empty, write would fail leaving an incomplete and unusable disc. The on-board buffer of drive is analogous to fuel tank on a military aircraft, which relies on periodic in-flight refuelings. If jet's fuel runs out, plane will crash. The host computer, or duplication controller, is refueling aircraft. If it cannot supply DATA as fast as drive consumes it, write process will fail. Essentially, what buffer under-run prevention gives you is a means to pause while host catches up. Why do I need it for my PC? Buffer under-run prevention was really a response from drive manufacturers to overcome limiting factors that were preventing drives from going to higher write speeds. Many PCs were, and still are, simply not up to task of writing at these higher speeds. The burden of handling so many technical support calls was more than anyone was willing to deal with. The answer was simply to design drives in a way whereby if computer could not deliver data as fast as CD-R drive required, it would simply pause and wait for PC to catch up. No coasters, no tech calls. Why does it not make sense on a high performance duplication system? A
| | DialResults’ Converged Communications Solutions for your contact center by Richard LoganWritten by Richard Logan
Voice communications and data technologies have been converging for several years. PBXs, which have historically been voice-only products have evolved and now offer dialer features. Dialers and Customer Relationship Management (CRM) databases have also evolved and can now be linked seamlessly to PBXs. Today some of most interesting products fully integrate PBX, dialer and CRM technology into a single box in new exciting ways. DialResults is on forefront of this innovative change. The result for call centers is a system with more advanced capabilities at a lower cost. DialResults – Helping Move to Digital World DialResults uses IP enabled Predictive Dialer technology that is fully integrated with digital PBX switch technology. This technology will greatly improve efficiency, convenience, and cost effectiveness in a contact center environment. It does this by providing a fully converged communications solution today and platform for call center of tomorrow. DialResults is enabling today's solutions, and tomorrow's, by supplying open standards for your contact centers’ converged communications no matter what type of calling environment you need: support centers, lead qualification, collections, mortgage or just general CRM applications. DialResults converged applications are available today and can be tailored or customized specifically for your type of call center business. With DialResults you will see an increase in customer satisfaction and a major return on investment in both human and technology resources. DialResults will also provide you with a competitive advantage right now, and in future as you add additional fully converged call center applications. DialResults is ready now. DialResults Converged Communications: Efficient, Convenient, and Cost Effective
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