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Increase Business by Squashing Your Fear of Phones
Phone skills are very important when you have your own home business. If you are like me, when I started out, then you may think you are going to work entirely online and not use phone. However, there will come times in your business when you must talk on phone. In fact, you will probably talk on phone a lot when you have an “online” home business.
There are times when you will need to call prospects, talk to business partners, answer questions that someone has, or some other business task that requires phone. You may be saying, “No matter what I guarantee I will never call anyone” but what if someone calls you? You will need phone skills then too!
The problem with this phone fact is that most people are scared to talk business on phone. We have a fear of failure or rejection on phone that causes us to make mistakes in our speech, forget what we want to say, or just totally freeze up. Don’t let this fear stop you or slow you down. You can actually develop great phone skills rather quickly.
If you want to reap all benefits of being your own boss then you will have to overcome your fear sooner or later. In order to complete this task you must develop a strong desire to have good phone skills and let nothing stand in your way.
Think about it, when you are on phone other person can’t see you. They don’t know if you have messed up or said something wrong. They don’t know that you haven’t showered today. They can’t see that you are nervous or scared. Also, if you really get bogged down, and need to get out, all you have to do is hang-up. So, what are you really scared of? If it’s still rejection then get used to it! You will get rejected more times than not. We all do!
Don’t know how to start? Here are five basic techniques to help you in acquiring your new phone skills:
1) The Opening-If you are one doing calling then you must have a good way to open up conversation. You really only have a few seconds before person on other end decides whether they are going to listen or not. There are a few things in your opening that you need to have; your name, reason for call, and why they should care about what you have to say. You should also be prepared with some basic opening information in case someone calls you out of blue. Rehearse all of your openings often so it becomes like second nature to you.
