Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Net word count is 845 including guidelines and resource box. Robert A. Kelly © 2003. PR: Behavior Modification Specialist
by Robert A. Kelly
While awaiting economic recovery, business needs to attract
attention of its most important external audiences in a more targeted and focused way. Primarily to impact
perceptions of those key outsiders so that resulting behaviors help those managers achieve their objectives.
This should be enough reason for recession-weary managers to take a closer look at public relations, America’s resident specialists in behavior modification.
The reason public relations finds itself in
behavior business -- and of real use to those recession-jaded managers -- is because it’s firmly rooted in
principle that people act on their own perception of
facts. It strives to create, change or reinforce perception/public opinion by reaching, persuading and moving-to-desired- action those people whose behaviors affect
organization.
It’s good news for business managers because, when
behavioral changes become apparent, and meet
program’s original behavior modification goal, a public relations effort has succeeded.
Truth is, at any time, when managers start looking for a return on their public relations investment, it’s clear as crystal that their goal MUST be
kind of change in
behaviors of key stakeholders that leads right to achieving their objectives.
Just think about some of
perceptions out there, in good times or bad, that could actually hurt your organization. Perceptions that, if ignored long enough, could well result in behaviors that run counter to those you want.
At
root of it all, is that simple truism we all know but tend to forget: people really DO act on their perception of
facts and behave accordingly. But, if a manager is to have an effect on those perceptions and behaviors, he/she must deal with them promptly and effectively whether
economy is down or up.
Imagine how many different audiences your organization may have to depend upon at one time or another? Would your list include insurance carriers, journalists, minorities, customers, prospects, employees, legislators, community residents and others whose perceptions of your organization, if left unattended, could hurt?
Start getting your arms around this challenge by listing your important audiences in priority order. For example, customers, prospects, employees, local and trade media, local business and community leaders, and so forth.