Business: At Your Service: The Ten Commandments of Great Customer Service!

At Your Service: The Ten Commandments of Great Customer Service!

Written by Susan Friedmann

Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. The practice of customer service should be as present on repparttar

show floor as it is in any other sales environment. The Ten Commandments of Customer Service 1. Know who is boss. You are in business to service customer needs, and you can only do that if you know what it is your customers want. When you truly listen to your customers, they let you know what they want and how you can provide good service. Never forget that repparttar 103845

customer pays our salary and makes your job possible. 2. Be a good listener. Take repparttar 103846

time to identify customer needs by asking questions and concentrating on what repparttar 103847

customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what repparttar 103848

customer wants. Do you know what three things are most important to your customer? Effective listening and undivided attention are particularly important on repparttar 103849

show floor where there is a great danger of preoccupation - looking around to see to whom else we could be selling to. 3. Identify and anticipate needs. Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, repparttar 103850

better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs. 4. Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers are very sensitive and know whether or not you really care about them. Thank them every time you get a chance. On repparttar 103851

show floor be sure that your body language conveys sincerity. Your words and actions should be congruent.

10 Tips on Increasing Revenue With A Attractive Fee Schedule

Written by Catherine Franz

This article is directed more towards speakers, however, these techniques can also be applied for any type of business.

One of repparttar most important tools speakers use is their FEE SCHEDULE. Here are ten tips to help you increase your attractiveness and income, while communicating exactly what you offer and clarify your fees for your programs, products, and services.

1. Change repparttar 103844 title. Previously referred as a FEE SCHEDULE. These two words have gathered a quiet negative energy over repparttar 103845 years. In order to make your fees more attractive, change repparttar 103846 name. This energizes your attractiveness and shows how you are different. Here are a few noun substitutes to spark your brainstorming. Schedule: Menu, catalog, list. Example Fee Menu, Fee Catalog, Fee List. Fee: Compensation, cost, rate. Examples: Compensation Menu, compensation catalog, compensation list, cost menu, cost catalog, cost list, rate menu, rate catalog, rate list.

2. Include your photo at repparttar 103847 top of your schedule

3. At repparttar 103848 top also include an expiration line: Example: "These fees are good for programs booked before _____date (or expire on ____)." Expire your schedule frequently to allow for increases. Ninety days is repparttar 103849 normal expiration period.

4. SOMETHING WRONG WITH THE FOLLOWING SENTENCE. We find that selling time is repparttar 103850 easiest way to list independent professional services offer and listing repparttar 103851 length of your programs and seminars. Example: Up to l hour $____. Up to 2 hours $____. Up to 3 hours (or 1/2 Day) $____. Up to 6 hours (full day) $_____.

5. Be sure to list all your time or product packages. List any additional or possible programs for repparttar 103852 same events. Examples: Managers Meetings, Spouse Program, additional breakouts, vendor education for trade shows at repparttar 103853 event. List any document customization fees and recording rights.

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