Ask Mr. D - ECommerce Sales

Written by Bill Daugherty


Dear Mr. D,

After spending about a year as an affiliate for other companies, I have come up with my own product.

My product is similar to one that I was selling as an affiliate. I made real good money selling this product as an affiliate, but my product, which I think is superior to that one, is not selling hardly at all.

My price isrepparttar same and I am getting a lot of traffic, but as I said, very few sales. Can you please take a look at my website and see if I have a problem there? Something is wrong.

Signed,

No Sales

____________________

Dear No Sales,

There is an old adage in sales, don't sellrepparttar 109009 steak - sellrepparttar 109010 sizzle.

Your site does a good job of describing your product. That is what's meant by sellingrepparttar 109011 steak. But, it falls short on sellingrepparttar 109012 benefits a buyer will gain by using your product. That is called sellingrepparttar 109013 sizzle.

10 Ways to Reduce Chargebacks & Fraud

Written by Jim Conley II


Merchant concern about online credit card fraud and chargebacks is rising at a significant rate. According torepparttar 2001 Online Fraud Report, conducted by Mindwave Research, it revealed that, "41% of merchants sayrepparttar 109008 issue of online credit card fraud is 'very serious' to their business." As e- commerce continues to flourishrepparttar 109009 number of instances of credit card fraud and chargebacks will continue to mount higher. It should go without saying thatrepparttar 109010 need to take certain measures to reduce and virtually eliminate chargebacks and fraud is certainly paramount.

Here are some ways you can greatly reducerepparttar 109011 instances of chargebacks and fraud, even potentially eliminaterepparttar 109012 risk altogether:

#10 Interactive Voice Response (IVR) Terminals

IVR Terminals, developed by VoiceStamps http://www.voicestamps.com, are a relatively new solution that greatly reduces chargebacks and fraud by collecting a "voice stamp" or voice authorization and verification fromrepparttar 109013 customer beforerepparttar 109014 merchant shipsrepparttar 109015 order. The voice recorded order verification is then automatically e-mailed torepparttar 109016 merchant for filing inrepparttar 109017 eventrepparttar 109018 customer tries to disputerepparttar 109019 charge on their account.

#9 Collect CVC2 and CVV2 Verification Numbers

This tactic alone can not only reduce instances of chargebacks by 26%, according to Visa, but also reduce any pass-through fees that may be charged when a credit card order is conducted. Onrepparttar 109020 back of MasterCard, most Visa and Discover credit cards is a 3-digit security code located right after your credit card number. Requiring customers to giverepparttar 109021 3-digit code acts as an additional verification measure.

American Express cards also have a similar security code that is located onrepparttar 109022 front ofrepparttar 109023 card right aboverepparttar 109024 cardholder's account number and is usually 4-digits long. Most online payment processors support enteringrepparttar 109025 security codes when processing credit card orders. Check with your payment gateway provider (i.e. Verisign, Authorize.Net, ECHO Inc., etc) for details.

#8 Use Address Verification System (AVS)

AVS checks to ensurerepparttar 109026 address entered onrepparttar 109027 order form matchesrepparttar 109028 address to whererepparttar 109029 cardholder's billing statements are mailed to. People ordering products and/or services using a stolen card number will never userepparttar 109030 real cardholder's billing address, so this is your chance to stoprepparttar 109031 order before it's too late. AVS only works with orders conducted inrepparttar 109032 US. Failure to use AVS when processing credit card transactions will always result in paying higher credit card processing fees.

#7 Scrutinize orders from developing foreign countries

A large percentage of fraudulent Internet purchases are made from Indonesia, Russia, and other eastern block or developing countries. Accept orders from such countries at your own risk until a worldwide AVS system is developed.

#6 Let customers know what name will appear on statements

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