Can you turn poor performers into company assets, or should you simply fire them? Before you decide, take time to evaluate your management approach and employee's capability. Then develop a plan that supports an employee with high potential, or redirects employee to another employer.Step One - Evaluate
Evaluate employee and his job role by asking yourself following questions:
1. Is job role clear? Does employee understand role?
When expectations of a position are not clearly defined, you've got a recipe for failure for both employee and company. When a shoe doesn't fit, you get blisters. When an employee doesn't fit, you get blistering performance.
2. Have you told employee your performance expectations?
Often managers fail to communicate job expectations and performance standards. Without an understanding and agreement of successful outcomes and practices, employee may proceed down wrong path.
3. Does employee have willingness to do job?
People have different levels of willingness to perform various tasks and activities. Willingness refers to "I will" or "I won't" factor in performance.
4. Does employee have ability to do job?
A person's ability refers to an individual's level of competence or proficiency in performing task, activity, or behavior required. Ability is often described as "I can" or "I can't" factor in performance.
5. Does employee's behavioral style support his role and environment?
We are born with characteristics that make up our behavioral styles. These traits influence our ability to perform certain tasks and sway how we interact with others. Since there are different personal styles, we can misinterpret people's intentions based on their behavior. For instance, someone who is naturally social, but not naturally detail oriented, could be assumed to be a poor performer if placed in wrong job.
6. Does employee have a good relationship with you, her manager?
A manager's skills can determine an employee's performance. The same employee using same skills and behavioral style can flourish under one type of manager and wither under another. Factors that cause failure include personality conflicts, poor people skills, and lack of understanding of role of a manager