Can you turn poor performers into company assets, or should you simply fire them? Before you decide, take time to evaluate your management approach and
employee's capability. Then develop a plan that supports an employee with high potential, or redirects
employee to another employer.Step One - Evaluate
Evaluate
employee and his job role by asking yourself
following questions:
1. Is
job role clear? Does
employee understand
role?
When
expectations of a position are not clearly defined, you've got a recipe for failure for both
employee and
company. When a shoe doesn't fit, you get blisters. When an employee doesn't fit, you get blistering performance.
2. Have you told
employee your performance expectations?
Often managers fail to communicate job expectations and performance standards. Without an understanding and agreement of successful outcomes and practices,
employee may proceed down
wrong path.
3. Does
employee have
willingness to do
job?
People have different levels of willingness to perform various tasks and activities. Willingness refers to
"I will" or
"I won't" factor in performance.
4. Does
employee have
ability to do
job?
A person's ability refers to an individual's level of competence or proficiency in performing
task, activity, or behavior required. Ability is often described as
"I can" or "I can't" factor in performance.
5. Does
employee's behavioral style support his role and environment?
We are born with characteristics that make up our behavioral styles. These traits influence our ability to perform certain tasks and sway how we interact with others. Since there are different personal styles, we can misinterpret people's intentions based on their behavior. For instance, someone who is naturally social, but not naturally detail oriented, could be assumed to be a poor performer if placed in
wrong job.
6. Does
employee have a good relationship with you, her manager?
A manager's skills can determine an employee's performance. The same employee using
same skills and behavioral style can flourish under one type of manager and wither under another. Factors that cause failure include personality conflicts, poor people skills, and lack of understanding of
role of a manager