Are You Saving Money With a Computer Support Plan?

Written by Pauliina Roe

As a computer troubleshooter and repair person, I see all kinds of problems and possibilities. Fromrepparttar quick fix or answer torepparttar 107854 complicated repair, fromrepparttar 107855 problem computer torepparttar 107856 occasional tweak another computer needs - it pays to know a good and reliable technician to help you.

Lately there have been programs in which online support is offered. This can be good or bad. The good is there are various programs you can choose from, andrepparttar 107857 bad is you might choose poorly and get stuck with a worthless plan - which inrepparttar 107858 long run will cost you more in time and money. Sometimes online support is a much more economical choice in getting help and support - because you can avoid an up-front service charge from a hands-on repair shop and often get enough information to fix something yourself. It won't work in all cases, but perhaps it will save you some money in many cases.

One online support company, for which I am a technician, at is a good example of a program run correctly. People can ask a question and if it can be answered fairly quickly, there is no fee - this can include support via email, or chat, or phone. By chat or email, you can assessrepparttar 107859 technician's capability before you end up requesting help from him/her. You will haverepparttar 107860 opportunity to fund your support account - and then use it any time you need - no monthly requirements or outlay. There are over 1000 techies knowledgeable in nearly any capacity dealing with computers,repparttar 107861 Internet, peripherals, etc.

I questionrepparttar 107862 concept of monthly fees for support - because there are normally many months in which no support is needed. Yes, some will use their accounts to ask frivolous questions they would never pay to ask, but only to use up their monthly credits. Still others will just letrepparttar 107863 monthly credits go to waste - like so many other plans that get forgotten but are still paid into monthly.

Examples of Disaster Recovery

Written by Richard Lowe

One of my first tasks when I was hired ten years ago was to investigaterepparttar creation of a disaster recovery site for our mainframe computer systems. I had already had some experiences with disasters and recovery. Here are some examples of a few that we included in our plans.

Major Earthquake - Those of us who live in California understand earthquakes. I've personally been through at least five significant quakes (6.8 or greater) without suffering any damage at all. In many people's mind, a major earthquake isrepparttar 107853 disaster scenario.

One dayrepparttar 107854 "big one" will come (in California) and who knows what will happen at that time. In fact, my boss and I were able to convincerepparttar 107855 CEO of our company to create a "hot site" (a duplicate site which is already ready to take over inrepparttar 107856 event of a disaster) because of a recent significant earthquake.

One ofrepparttar 107857 first things that we did is contact Caltech (the experts on earthquakes) to commission a study to determine where we should place our disaster site. The primary criteria was thatrepparttar 107858 site be relatively close (within 50 miles) but on a different geologic plate sorepparttar 107859 earthquake would not flatten both locations.

As we studiedrepparttar 107860 possibility of this disaster, we realized thatrepparttar 107861 building and computers might emerge fromrepparttar 107862 earthquake entirely intact, butrepparttar 107863 infrastructure (power, phone lines and so forth) might be destroyed. In addition, a major earthquake is a unique disaster because it's more likely that your people will be in complete shock and more interested in their families and homes than in restoring your computer operations.

The thing to do here is be sure you've gotrepparttar 107864 infrastructure issues covered cold. This includes phones, power andrepparttar 107865 network. Make sure you have a disaster site (or very good backups kept off-site) ready to go. Rehearse your disaster plan, and make sure your people know what to do.

Minor Earthquake - A minor earthquake might be easy to survive (we've been through several of them with no issues) and it might introduce some interesting quirks on it's own. The power might be out, phone lines might be down and take weeks to repair, andrepparttar 107866 general infrastructure (roads, food shipments and so on) might be disabled. In addition, earthquakes tend to put people into a state of shock, so it might be difficult to get people to recover and get back to work.

Biological Event - When envelops fill of anthrax started appearing onrepparttar 107867 news, we were suddenly confronted with a new type of disaster. What if a biological attack or event occurred in our building? What ifrepparttar 107868 receptionist opened an envelop contaminated with anthrax? We would then be confronted with a unique situation. The building would be sealed and off-limited for days, weeks or even months; and we would not be allowed back in under any conditions for any reason for that time.

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