An Outsourcerís Passage To India: How To Do It, Part I

Written by Lucky Balaraman


Frankfurt airport departure lounge. Full of western tech executives, each with an open laptop. They're all from different companies, all travelling separately. But one particular subject is making them feel like they're old college buddies, and they're networking like a swarm of honeybees.

"So, you've just been to Bangalore, have you?"

"Is it everything it's cracked up to be?"

"Is there still room there for new customers?

"Did you find a good deal? Did you close?"

"Are they shrewd business people?"

"How do you know that your new-found service provider is reliable?

The fact is that as far as outsourcing goes, India is (at present) akin to paradise. Those who have gone before talk about golden fruit hanging fromrepparttar trees, about how they plucked that fruit and about how that fruit imbued their balance sheets with enhanced flavour.

If you havenít already outsourced your non-critical operations to India, you had better move your tail and do it fast, else your competition, who likely has a back-office operation in Bangalore, is going to eat you alive.

If you are a mid-size company you will also have to make an Ďoutsourcerís tripí to India, and here in Part I of this article we describerepparttar 147268 preparations you have to make inrepparttar 147269 run-up torepparttar 147270 trip.

Part II tells you what to do once you go out there.

There are a handful of simple prep guidelines, which, if kept in mind, will optimizerepparttar 147271 benefits accruing from your journey.

We will assume that you already have compiled a comprehensive RFP for your service requirement. This should include precise, quantified definitions of what you expect in terms of:

* Volumes * Delivery periods * Scaling capabilities * Reporting norms * Performance metrics * RFI response times * Service uptime * Track record * Disaster recovery strategy * Problem management * Change implementation * Data and physical security * anything else vital torepparttar 147272 operations you plan to outsource.

You should also have budgeted 10% ofrepparttar 147273 project cost towards project management expenditure. This is to pay forrepparttar 147274 skilled executives you will necessarily have to deploy at your end for managingrepparttar 147275 outsourcing project.

With this fundamental preparation done, invokerepparttar 147276 omnipresent, all-knowing Internet. Put inrepparttar 147277 keywords "India", "service provider" andrepparttar 147278 name ofrepparttar 147279 service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as inrepparttar 147280 case of "CRM").

The Man Who Offered to Beat Me Up

Written by Joe Vitale


Today I received a long letter from a man who created a new self-defense system. He claims he can defeat anyone in under 3 minutes. He wants me to promote him and his method. He went on to say he'd be happy to meet with me to prove his skills. What did he have in mind? He wants to beat me up. I'm serious. "If I can defeat you within 3 minutes," he said in his letter, "then you promise to promote me and my products. Deal?" He went on to give merepparttar contact information for his agent so I could set uprepparttar 147267 match. It might have made an interesting webcast. I can just seerepparttar 147268 headline:

"51-year-old formerly obese Internet Marketing Expert meets 30-year-old Superman-fit Martial Arts Expert in Quick-Kill Match. Register now."

Gee, I wonder who would win? I'd lose even if I went armed. What would you have done? How would you have responded to his offer?

Unless you're a fighter looking for a match, you'd probably toss this offer inrepparttar 147269 trash. I often wonder what people are thinking. Does this guy really think I'll fight him? And then, if I lose, I'll gladly smile and start marketing him? I don't claim to be a fighter and am not seeking bouts. I'm also not seeking new clients. Especially clients who want to break my nose to prove they are better than me. When you reach out to anyone, keep in mind that no one likes to be told they are inferior. It is not a good way to win friends and influence people. In fact, it's not a good way to do much of anything.

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