When choosing a company to do business with, we all agree that customer service is high on our list of priorities. The following relates some types of practices a business should definitely avoid.Recently, we flew from Newark to West Palm Beach on business, and stayed a few extra days to visit with our daughter. Since this was first time we flew since 9/11, we didn't know what to expect, so we allowed plenty of time before flight.
We were pleasantly surprised that we could check in, and get our boarding pass at curbside. We then headed directly to security to be screened prior to boarding. Apparently my wife Sue's purse failed X-ray check, as they put it through several times. While short of a body cavity search, they did put her through an extensive check. Taking her purse then to a different machine, they wiped it with a cloth, and then tested cloth. They didn't make her open purse, which I found strange, and offered no explanation of what they were doing, or why.
While I recognize that security guards are not direct employees of individual airlines, they should insist that these people are at least courteous. Those with a bad attitude make flying even more onerous.
We finally got through security, and had some time to wait before flight, so we decided to get some lunch. We ordered, and while they gave us a fork, they didn't give us a knife to cut meat. I inquired and was told that no knives were allowed in airport or on a plane. OK, I thought but wondered how I could injure someone with one of those small plastic knives with a rounded tip - fork would be far more dangerous.
We finally got on plane and they served what they liberally called a snack". It was about size of a golf ball, and had consistency (and in my opinion taste) of dried mud. Unable to cut it, because of perceived danger a small plastic knife would pose, we had to pry it apart with our fingers. One taste however, and we were glad we had something to eat at airport.