"Alternate Modes"

Written by Bob Osgoodby


When choosing a company to do business with, we all agree that customer service is high on our list of priorities. The following relates some types of practices a business should definitely avoid.

Recently, we flew from Newark to West Palm Beach on business, and stayed a few extra days to visit with our daughter. Since this wasrepparttar first time we flew since 9/11, we didn't know what to expect, so we allowed plenty of time beforerepparttar 134232 flight.

We were pleasantly surprised that we could check in, and get our boarding pass at curbside. We then headed directly to security to be screened prior to boarding. Apparently my wife Sue's purse failedrepparttar 134233 X-ray check, as they put it through several times. While short of a body cavity search, they did put her through an extensive check. Taking her purse then to a different machine, they wiped it with a cloth, and then testedrepparttar 134234 cloth. They didn't make her openrepparttar 134235 purse, which I found strange, and offered no explanation of what they were doing, or why.

While I recognize thatrepparttar 134236 security guards are not direct employees ofrepparttar 134237 individual airlines, they should insist that these people are at least courteous. Those with a bad attitude make flying even more onerous.

We finally got through security, and had some time to wait beforerepparttar 134238 flight, so we decided to get some lunch. We ordered, and while they gave us a fork, they didn't give us a knife to cutrepparttar 134239 meat. I inquired and was told that no knives were allowed inrepparttar 134240 airport or on a plane. OK, I thought but wondered how I could injure someone with one of those small plastic knives with a rounded tip -repparttar 134241 fork would be far more dangerous.

We finally got onrepparttar 134242 plane and they served what they liberally called a snack". It was aboutrepparttar 134243 size of a golf ball, and hadrepparttar 134244 consistency (and in my opinionrepparttar 134245 taste) of dried mud. Unable to cut it, because ofrepparttar 134246 perceived danger a small plastic knife would pose, we had to pry it apart with our fingers. One taste however, and we were glad we had something to eat atrepparttar 134247 airport.

FLIGHT TRACKING GOES HIGH TECH

Written by Laura Quarantiello


It’srepparttar bane of every traveler - you arrive atrepparttar 134231 airport in plenty of time, only to discover that your flight has been cancelled and you’ve been placed onrepparttar 134232 next available plane, which isn’t departing for another three hours. So much for your tight schedule; you’ll never make it now.

Cancelled flights, delays and gate changes are things over which none of us have any control. Worse, such changes are usually made atrepparttar 134233 last minute, after you’ve left forrepparttar 134234 airport and after you’ve made that last-minute call torepparttar 134235 airline to make sure everything on schedule.

Unknown to many travelers,repparttar 134236 airlines - as well as many online booking sites - now offer special services to alert passengers to such changes. If

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