What's wrong with all of you affiliate managers? True, it's essential to focus on
super affiliates, because they are
drivers of most of
sales, leads, and clicks in affiliate marketing. But that doesn't mean that those affiliates who have not achieved super affiliate status should be treated as pariahs.The plain fact is that very few affiliate managers are bothering with
majority of their affiliates. According to findings by affiliate metrix,
top reason why affiliate managers neglect their affiliates is a lack of time. Affiliate managers do not plan to fail, rather they fail to plan. A little time management can translate into a lot of longevity for an affiliate program.
Who are your affiliates? The super affiliates are a finite group. You are already communicating with them, but you've got to shift your paradigm a bit and fit in ample time for
others, that critical mass of producers that will be with you from month to month. If you step one rung below
super affiliates, you've got
Up-and-Comers: targeted sites that do well enough with your program to generate multiple checks each year. With a little help, they could be
next big thing in your program.
Also, you've got a large segment of Onesies: low traffic and low revenue sites that will earn one (maybe) check from you per year, hence their name. And lastly, you've got
one's to avoid…
Untouchables: banner farmers, under construction sites, no focus, no content, and no traffic sites.
Time can be on your side Sure, we all have time constraints, which results in our inevitable focus on building and maintaining relationships with our super affiliates. However, it's easy enough to create shortcuts for yourself, so that you can service all affiliates, without neglecting
top affiliates.
One habit of successful affiliate managers is to compile canned answers to
frequently asked questions of their affiliates. Yes, these questions should be answered in your FAQ (frequently asked questions document), but if
affiliates are asking you, they obviously do not know
answer.
Every time an affiliate asks a question, write out a thoughtful answer to that affiliate. But never re-write
same answer twice. Instead, create a file in Notepad where you will house all of your eloquent answers. Save
file to your Desktop, and
next time you are asked a banal question about your program, don't hit
delete button, hit your answer page, copy
answer, and shoot it off to
affiliate.
For starters, answer
following questions on your answer page:
·How can I join your program? ·When and how do I get paid? ·How do I get your affiliate links? ·Can I link to your from more than one site? ·How do I update my contact information?