The newcomer is all amazed with all information he gets wherever he turns. And on top of all of it, he gets hundreds of emails, all promising millions and paradise at once, in three days, in a month at latest. It's sufficient if you ONLY send a blank email, read this book, buy this book, download this, give away this and that, accept this course, join this FREE and join that only for $10 here and $20 dollars there and it's guaranteed.

All us uf know this. Overwhelmed. Amazed. Surprised. All keen on working, on making money, on learning. So everyone joins all he can, jumping from one opportunity to another, trying to manage all at once, placing ads, copying, offering, sending out emails, not reading, not learning, not doing anything properly. Simply because he can't manage, he doesn't know how.

And then it comes: nothing works, no sale, no proper response - disappointment, disillusion. All it is hype, scam and spam. But it is not.

Most of information is precious and really working. The most precious pieces are all here, no secrets at all, just at your hands.

The only wrong thing is attitude - trying to manage all at once. Don't. Take it step by step at pace comfortable for you. One item at a time. And forget all rest. If you download 5 books one day, don't download more until you properly read and study five you have. And don't stop there. Think about what books have given you, how you can make use of what you've learnt. Grow.

Do it right from very beginning:

Today, finding customer support is as simple as writing an e-mail or picking up phone. But, even though you're not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?

Offering stand-out service on Internet isn't as hard as it is rare. Take these simple steps towards old-style service in digital age:

* Give Each Customer a Personal Response * Be Clear, But Sincere * Offer Live Customer Support * Make Sure Your Support Reps Have All Answers

---------------------------------- GIVE EACH CUSTOMER A PERSONAL RESPONSE ----------------------------------

When a customer sits down to e-mail your company, it's because he needs help. He chooses e-mail because it's quick, but his request still warrants a satisfying and personal response!

Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change opening and closing to make message sound less robotic.

---------------------------------- BE CLEAR, BUT SINCERE ----------------------------------

When responding to customers' e-mail, be sincere and to point. Before sending a message, try turning tables. Ask yourself, "Would this answer satisfy *me* if I were customer?"