A virtual ‘no-cost' marketing program to help grow your business

Written by Frank Williams


A virtual ‘no-cost' marketing program to help grow your business

Not all marketing programs require extensive analysis or an R&D investment to aid inrepparttar growth ofrepparttar 120621 business. Some are simple, easy and cost as little asrepparttar 120622 time it takes to make a phone call.

One practice I wish that every CEO and senior executive within any company would learn isrepparttar 120623 importance and power of routinely communicating withrepparttar 120624 customer. I didn't learn this lesson until late in my career, but I can tell you it became a valuable business habit.

Weekly I would call between 3-10 customers. Even when I was traveling, I would carve outrepparttar 120625 time to make my customer calls. My targets were accounts that recently received products from us. I found it to be a golden opportunity for me to takerepparttar 120626 customer's pulse on how we performed. Atrepparttar 120627 same time I would have senior people that reported directly to me dorepparttar 120628 same. Our company had about 5000 total accounts. Between my staff and me we were able to make about 30-40 calls per week. This meant we could essentially contact about 50% of our accounts per year. I can assure you we learned a tremendous amount about our customers and our customer service level. And did so at a negligible cost - basicallyrepparttar 120629 price of a phone call.

When wasrepparttar 120630 last time your CEO really talked with a customer? Think ofrepparttar 120631 possibilities that could generate from a CEO-customer conversation. Why stop atrepparttar 120632 CEO? What about any senior executive atrepparttar 120633 director or VP level? Wouldn't it be nice ifrepparttar 120634 VP of operations picked uprepparttar 120635 phone and talked to a few customers per week? Or what aboutrepparttar 120636 Quality Assurance manager speaking directly torepparttar 120637 customer. Not because he has a problem, but to find out if he was satisfied with everything. A pro-active approach to customer service. These contacts always turn out to be a win-win situation. If you find that something is wrong, then it can be corrected quickly. After all, who better to solve a customer problem, then a senior executive in charge? If nothing is wrong, thenrepparttar 120638 VP can smoothly endrepparttar 120639 call by asking ifrepparttar 120640 customer hasrepparttar 120641 latest literature or knows aboutrepparttar 120642 newest product released. The VP could take one more impressive step and offerrepparttar 120643 customer his telephone number to his office inrepparttar 120644 unlikely event thatrepparttar 120645 normal company support system fails. Think aboutrepparttar 120646 ‘walk-away' messagerepparttar 120647 customer has about your company.

Top 5 Niche Marketing Tips

Written by Mike Merz


Defining, and targeting, specific niches to sell to is easily repparttar best way forrepparttar 120620 online small business owner to compete ... and profit.

Here's 5 tips to makingrepparttar 120621 most of your niche marketing campaigns ...

1) Define your niche market.

What, specifically, do your current customers have in common? In what unique way do you satisfyrepparttar 120622 needs ofrepparttar 120623 aforementioned, compared to your competitors?

2) Find out what your niche market buys and wants.

The best way to find out is to ... ask them!

Add a survey to your site, send one out to your lists, visit niche related forums, bulletin boards, and newsgroups and post your queries.

3) Offerrepparttar 120624 products your niche wants.

Develop your own product/service, or find existing ones, that satisfyrepparttar 120625 needs you've defined from your research.

4) Get focused!

Create your unique selling proposition, site content, and advertising campaigns based solely on these specific demographics.

5) Research, test, track ... continuously.

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