By Catherine FranzSome people have little difficulty attracting and maintaining higher paying clients. Others can't get to first base. Higher paying clients consume less time, exchange energy instead of zapping yours, have higher regards for your relationship, give more referrals, pay on time, and this in turn allows you to make higher profits.
When asked how I recommend raising client’s fees, I answer honestly, "It’s very difficult." Why? Let me share this story, one I'm sure you can relate to. You go to
store to buy more of something you like but you don't have to have. Before you paid $10 and now its $15. You play with
package and stand there rethinking your need, it’s value and also wondering if can find it cheaper elsewhere. You leave empty-handed or buy something else. If your price is higher, their reaction gets magnified.
Another angle is to increase their deal, add something to
pot, something of perceived value. It can work if handled correctly. A value added item could be a client- only monthly teleclass or access to a membership-only website. An infopreneur can add client-only informational products.
To collect higher fees, you will most likely need to change demographics, your mindset, internal and external language, marketing strategy and materials.
Here is a list of ten barriers that might be interfering with attracting higher paying clients:
1. Equal stature. People take
time to listen to people who are as or more important than they are. Are you at their listening level? Do you dress and act
way they do? Phone interactions require mirroring their language and thinking. Can you speak their language? Or do you need to learn. Talk as equals. Learn their mindset and shift yours. If your values are too different, then find another market. If stature doesn't match, they will smell it like cabbage cooking in a kitchen. Show a similar state of authority, confidence, and posture. Walk, talk, and sit
way they do. If their mannerisms are too assertive for you, either raise yours up or find another market.
2. Thoroughly know each of their challenges and what solutions you provide that answer each challenge. What problems are they experiencing? How can you make their life or business easier? People take
path of least resistance. Be that path. Higher paying people are proud of their world and their decisions. They feel they deserve it, they took
risk that
average person doesn't take, and you need to give them that respect but also have your own.
3. Be friendly with them but don't allow them to manipulate your time or energy. Normally, higher paying professionals know how to delegate and leverage and they will use this technique to test you. Be friendly with their administrative assistants, receptionist, or other gatekeepers but don't bribe them with flowers or something to get in
door. That worked years ago but
trend now is tacky. And, yes, they will always report your language and behavior back to their paycheck controller.
4. The higher their status,
more likely they will be visionary people. Learn how visionary people think, their viewpoints, and language. Visionaries surround themselves with people who believe in their visions. Listen to their visions and respect them. They have
wherefore to make them happen. Support their visions in any way you can. Provide something that answers a step to their vision, even if it something outside
scope of your service or product. Do they need a referral or can't find something, do
research for them.
5. The higher you go,
more they expect from your service. They expect special care and outstanding service. They know their money can buy it and they demand it. Don't deliver anything less. They know what you provide and what your competitors provide; you must know this as well.
6. Integrity is usually one of their top five values. Always keep your promises and they will keep
relationship. Even if they break theirs, you will need to keep yours. The higher you go,
less you ever want to break a promise. You probably will not get a second chance. It’s like sitting in Donald Trump’s boardroom and he says, "You're fired."