Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 890 including guidelines and resource box. Robert A. Kelly © 2003. PR Going According to Plan?
Think carefully! You’re a department, division or subsidiary manager for a business, non-profit or association and you really need to achieve your operating objectives.
But even a yes response to
headline above leaves
really big question unanswered – does your current public relations plan help persuade your most important outside audiences to your way of thinking, then move them to take actions that lead to your success?
If
answer to that question is uncertain or even no, change is in order. Change that gives you a public relations blueprint that helps lead to managerial success and, some might say, survival.
I refer here to
kind of blueprint that moves
emphasis from communications tactics to an aggressive plan for reaching those outside groups of people with a big say about how successful you’re going to be – your key external audiences.
Here’s
essence of such a blueprint: people act on their own perception of
facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action
very people whose behaviors affect
organization
most,
public relations mission is accomplished.
Use it to deliver behavior results like lots of new inquiries, buyers coming back for more, fresh queries about joint ventures and strategic alliances, meaningful increases in capital contributions or brand new specifiers of your component products and services.
To make it work, you need to lead those public relations people assigned to your unit away from a preoccupation with communications tactics over to that new, comprehensive blueprint. As a manager, you’re now prepared to create
external audience behaviors you need to achieve your department’s business, non-profit or association objectives.
Charge your PR team with finding out how those key outside audiences perceive your operation. That will require interaction with members of that audience which you will identify when
team prioritizes those groups in order of their impacts on your unit. Here, your choice is, spend significant money on professional survey people to handle
perception monitoring chore, or use members of your assigned PR team to gather
data. Remember that your public relations team is already in
perception and behavior business.