A Business Center in your Hotel: Curse or Blessing?

Written by Kathryn Tyler


Your customers asked for it, modern hospitality philosophy required it and now you have one in your Hotel: A Business Center. Your Guest now has access torepparttar Internet to read and write e-mails, surfrepparttar 107721 Web forrepparttar 107722 latest news and they can work in Word, Power Point and Excel. For your Guest’s convenience (and maybe according to company standards) you have also added a printer, fax and copier. You are now ready forrepparttar 107723 21st Century traveler. Or are you?

Philipsburg, Pa, Thursday, March 18, 2004

Satisfied with your latest implementation one day, on one of your daily rounds, you notice thatrepparttar 107724 Computer has a white piece of paper stuck torepparttar 107725 monitor. Curious, you walk up and read: “Computer Out of Order”. Checking into it, you find out that this is notrepparttar 107726 first timerepparttar 107727 computer has been down, and furthermore, there have been a number of alarming complaints from Guests:

“Computer froze inrepparttar 107728 middle of my work” “I walked up to check my e-mail and suddenly looked at obscene pictures onrepparttar 107729 computer screen” “I noticed stuff from one of your previous Guests onrepparttar 107730 computer? Will my info remain onrepparttar 107731 computer too?” “I think you have a virus on your computer because this window kept popping up, saying,…” Andrepparttar 107732 list goes on.

You also find out that your very dedicated manager spends (a very valuable) hour each day trying to fix and cleanrepparttar 107733 computer. And, a couple of times, a computer technician had to solve a problem for $80 / hour.

"It is a mistake to underestimaterepparttar 107734 process of making computer and internet access available to your Guests ", states Ron Koning, Vice President of SurferQuest, a supplier of Public Internet Computers and Software. "The Hospitality industry is forced to offer this amenity, so they put a computer in their Business Center, without thinking a lot about it. Reality hits whenrepparttar 107735 complaints start piling up, managers get frustrated andrepparttar 107736 maintenance cost doubles or triplesrepparttar 107737 budget. And that is justrepparttar 107738 visible problem."

2 PC Annoyances and How To Solve Them!

Written by Jim Edwards


I have a love-hate relationship with my computer.

In fact, often I love to hate my computer!

It will do things I know evenrepparttar great Mr. Gates didn't intend, and it usually does them atrepparttar 107720 least convenient time (like when I'm on a deadline or in a hurry).

Rather thanrepparttar 107721 usual whining and doing nothing about it, I've decided to share a couple of things that previously annoyedrepparttar 107722 heck out of me andrepparttar 107723 solutions I found to help you avoid these same problems.

*Disappearing Internet Explorer Status Bar*

The status bar atrepparttar 107724 bottom ofrepparttar 107725 Internet Explorer web browser serves many purposes.

It allows you to hold your mouse over a link to see whererepparttar 107726 link will take you.

It enables you to see a page's loading progress as you wait for it to download.

Most importantly,repparttar 107727 status bar allows you to seerepparttar 107728 little gold "lock" symbol that lets you know you've made a connection to a secure server (very important to know before you input credit card data).

For some inexplicable reason, from time to time, this status bar disappears from my browser.

Also,repparttar 107729 toolbars atrepparttar 107730 top tend to move periodically and mess up my "system" for surfingrepparttar 107731 Internet.

Now, it's notrepparttar 107732 end ofrepparttar 107733 world, but it really ticks me off when things change and I didn't change them! If this ever happens to you, here's how to literally "lock"repparttar 107734 toolbars and status bar in place so they don't disappear or move again.

Cont'd on page 2 ==>
 
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