AN OUTSOURCERíS PASSAGE TO INDIA: HOW TO DO IT, PART II

Written by Lucky Balaraman


Part I of this article listed allrepparttar things that you, an outsourcer, must do in preparation for a trip to India. It saw you up torepparttar 147269 airport on your day of departure.

Now youíre onrepparttar 147270 plane and youíve had dinner; your eyes close as you drift into sleep, to dream of maharajas, elephants and computer geeksÖ

After sailingrepparttar 147271 skies for an interminably long time, you finally arrive inrepparttar 147272 Indian subcontinent. Hot, humid air surrounds you as you disembark fromrepparttar 147273 aircraft; flocks of parrots and other exotic birds streak by overhead.

Immigration takes anything between 10 and 90 minutes depending onrepparttar 147274 inflow of passengers... it pays to move fast and get a good position inrepparttar 147275 line.

Customs is usually a breeze, sincerepparttar 147276 officers are only afterrepparttar 147277 big offenders (and hopefully youíre not one of them!). They usually wave foreign citizens right by since they know these visitors are potential customers.

Incidentally, fromrepparttar 147278 moment you enteredrepparttar 147279 terminal, surveillance has been on, but since it's hidden, you've no idea it's in place.

If you now walk straight out ofrepparttar 147280 terminal, voracious taxi drivers will descend upon you en masse, much like vultures on an African kill, after which they will proceed to confuse and destroy your thinking process in their attempt to sell you a ride.

So don't venture outside unprotected. Buy a controlled-rate coupon insiderepparttar 147281 terminal atrepparttar 147282 'prepaid taxi' counter for a taxi ride to your hotel. The salesperson will also assign a taxi and driver to you.

The prepaid taxi coupon is your body armor against those unregulated taxi-drivers... they will not come near you when they see that slip of paper in your hands. You can walk to your taxi without fear of attack.

Once you're at your hotel, you're in safe hands, because indeed, Indian business hotels are havens for travellers. Their managements are seriously concerned about guests' well-being and comfort; their environs are restful and healing.

Knock back your welcome drink and decompress. Once thatís done, gently channel your thoughts towards acquiring a vital necessity: a mobile phone with GSM connectivity.

If you are a seasoned traveller, you will have a 'tri-band' mobile, in which case all you have to do is buy a SIM card and a prepaid connection, which will cost you about US$35 (as of 2005) including nearly 250 minutes of talk time.

If you don't have a tri-band, buy an inexpensive GSM mobile for about $45 in addition to a SIM card. SIM cards and phones are available at any ofrepparttar 147283 myriad phone shops in any Indian metropolis; your concierge will tell you whererepparttar 147284 nearest one is.

Take this advice on mobiles very seriously... one cannot stress how important it is... Iíll be you $10 youíll thank me for it later!

Inaugurate your new phone by callingrepparttar 147285 vendor you came to see. Get torepparttar 147286 vendor's office by car (yours or theirs, as long as it has air conditioning); other means of transport like auto rickshaws may look exciting but will likely result in a missed appointment...

An Outsourcerís Passage To India: How To Do It, Part I

Written by Lucky Balaraman


Frankfurt airport departure lounge. Full of western tech executives, each with an open laptop. They're all from different companies, all travelling separately. But one particular subject is making them feel like they're old college buddies, and they're networking like a swarm of honeybees.

"So, you've just been to Bangalore, have you?"

"Is it everything it's cracked up to be?"

"Is there still room there for new customers?

"Did you find a good deal? Did you close?"

"Are they shrewd business people?"

"How do you know that your new-found service provider is reliable?

The fact is that as far as outsourcing goes, India is (at present) akin to paradise. Those who have gone before talk about golden fruit hanging fromrepparttar trees, about how they plucked that fruit and about how that fruit imbued their balance sheets with enhanced flavour.

If you havenít already outsourced your non-critical operations to India, you had better move your tail and do it fast, else your competition, who likely has a back-office operation in Bangalore, is going to eat you alive.

If you are a mid-size company you will also have to make an Ďoutsourcerís tripí to India, and here in Part I of this article we describerepparttar 147268 preparations you have to make inrepparttar 147269 run-up torepparttar 147270 trip.

Part II tells you what to do once you go out there.

There are a handful of simple prep guidelines, which, if kept in mind, will optimizerepparttar 147271 benefits accruing from your journey.

We will assume that you already have compiled a comprehensive RFP for your service requirement. This should include precise, quantified definitions of what you expect in terms of:

* Volumes * Delivery periods * Scaling capabilities * Reporting norms * Performance metrics * RFI response times * Service uptime * Track record * Disaster recovery strategy * Problem management * Change implementation * Data and physical security * anything else vital torepparttar 147272 operations you plan to outsource.

You should also have budgeted 10% ofrepparttar 147273 project cost towards project management expenditure. This is to pay forrepparttar 147274 skilled executives you will necessarily have to deploy at your end for managingrepparttar 147275 outsourcing project.

With this fundamental preparation done, invokerepparttar 147276 omnipresent, all-knowing Internet. Put inrepparttar 147277 keywords "India", "service provider" andrepparttar 147278 name ofrepparttar 147279 service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as inrepparttar 147280 case of "CRM").

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