7 Strategies to keep your Email Helpful instead of Stressful

Written by BZ Riger-Hull, Certified Success Coach


1. Don't let more than 10 emails stay in your in box for more than a twenty four hour period. This clutter can lead to several problems. You will miss important or time sensitive email, you will feel drained before you've even started to look at your email, and you will waste time trying to find important resources because you have so much clutter to wade through. Every day when you check your email go throughrepparttar three S's to keep things clutter free. Sort- delete any spam or other unimportant email. Scan-repparttar 104674 email that's left and see if you need to reply to it now, if it would be useful to save for a resource, or pass it along to someone in your network Save- emails you want to keep should be put into clearly organized folders.

2. Set up specific folders- It's helpful to have a folder name and then subcategories under that. For example: Clients would berepparttar 104675 folder and then in that folder would be a separate file for each client. Newsletters- and files for special interest newsletters, articles, and resources for work this makes things easy to find and easy to share with your clients and your network. It's very helpful to set up corresponding folders in your programs, one for Word, Excel, Acrobat for PDF's

3. Save your correspondence- keep your outgoing and incoming emails, I save most ofrepparttar 104676 emails I write and receive. This is very helpful for work related emails. Often I will send a resource or note to a client about something big they have accomplished, after sending I transfer it to their file. It's a nice tracking system for me and comes in handy when they ask me to resend information. If you are working on a project or are engaged in a marketing campaign it's helpful to save in-coming email for reference, resource, and referrals to colleagues.

4. Leverage your email as a free marketing tool. Put together a powerful signature file atrepparttar 104677 end of your out going emails. This is your electronic version of your business card. Most email programs will allow you to have several signature files that can automatically be attached to your outgoing emails. You could design a few different ones to call attention to different areas of your business. You want to limitrepparttar 104678 signature file to 5-6 lines and keeprepparttar 104679 lines under 60 characters long. Make sure if you put a website address in it to put http:// inrepparttar 104680 address, this will makerepparttar 104681 address an active link torepparttar 104682 recipient. You will want to dorepparttar 104683 same with your email address by adding mailto: in front ofrepparttar 104684 email address without any spaces in between.

Coaches, What Do You Do About Refunds?

Written by Susan Dunn, MA, Personal and Professional Development Coach


What doesrepparttar coach do about refunds? There are three parts to this question: 1.Whenrepparttar 104673 client asks for a refund; 2.Whenrepparttar 104674 client just doesn’t show up forrepparttar 104675 appointments, and; 3.When you need to firerepparttar 104676 client

As coaches we want to do good work and satisfy our clients. What happens when we don’t? What happens whenrepparttar 104677 client isn’t satisfied?

First of all, this is part ofrepparttar 104678 coaching relationship. Individuals don’t behave differently with you and in coaching than they do with anyone else or anywhere else.

COMMITMENT

A contract, verbal or written, can clarifyrepparttar 104679 client’s expectations, and what you are qualified and able to deliver. Make it clear you aren’t a lawyer, psychologist or CFA (unless you are).

In this new field, pay attention to what you promise and how you word it, because clients may have misconceptions. Here are some things you CAN and CANNOT guarantee:

·You CANNOT guaranteerepparttar 104680 client will change, because if they don’t want to, or don’t dorepparttar 104681 work, they won’t. ·You CAN guarantee “satisfaction” and leave it subjective torepparttar 104682 client. ·You CAN talk about what has happened through your coaching inrepparttar 104683 past, i.e., “One of my clients raised their net profit 15%” or “100% of my clients have scored higher onrepparttar 104684 EQ retest after 6 months coaching” ·You CANNOT guarantee “results". It’srepparttar 104685 client’s race, not yours. (The best sports coaching can’t overcome a broken leg.) ·You CAN guarantee to do YOUR job.

[I am not a lawyer. In writing or signing any contract, check with your attorney.]

Setrepparttar 104686 terms ofrepparttar 104687 coaching – how often you meet and by what means. You can vary from this, but will needrepparttar 104688 touchstone. A contract eliminates some confusion.

A measurement tool for progress or results can be put inrepparttar 104689 contract. In working with clients on emotional intelligence, I expect when they retakerepparttar 104690 EQ assessment, their scores will go up. I also expect subjective results; that their lives will work better.

One client wrote atrepparttar 104691 end of her coaching, “I can solve problems better,” and “I get in less arguments.” This is an observable behavioral change and evidence thatrepparttar 104692 coaching worked.

COMMUNICATION

Coaching is always communication. The client has a right to be satisfied, and you have a right to know how it’s going. Stay current. Check atrepparttar 104693 end of each phone call, “Was this helpful to you?” Have an ongoing assessment of howrepparttar 104694 coaching is going fromrepparttar 104695 client’s point of view.

Letrepparttar 104696 client know you want to be informed right away when they’re displeased. This is also good modeling forrepparttar 104697 client.

Ifrepparttar 104698 client feels dissatisfied and says nothing or does nothing, they have abdicated their personal power, and their responsibility. They are likely also doing this at work and at home, which is causingrepparttar 104699 same problems.

Nothing can be fixed if it isn’t communicated. No one can read your mind.

DROP OUTS & NO SHOWS

If you considerrepparttar 104700 nature of coaching, you’ll see why these two events can be part ofrepparttar 104701 coaching process.

A Drop Out is someone who makesrepparttar 104702 New Year’s Resolution, “tries” for a couple of weeks and then quits. Inrepparttar 104703 same way they sign up for coaching, make a few sessions and then quit.

How you handle this is part of your coaching style and professional expertise. You can bet this isn’trepparttar 104704 first time they’ve started something and then quit. In fact it’s likely what sent them to coaching inrepparttar 104705 first place.

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