7 Questions to Understand Your Customer Better

Written by Sanjib Ahmad

Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by:

* Focusing on immediate project requirements * Increased awareness of budgeted time and finances * Better understanding of project goals * Setting priorities of essential project features * Planning for project post-implementation phase

Onrepparttar other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clientsrepparttar 142823 exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%.

1. Website objective: (please describe in one sentence)

2. Amongrepparttar 142824 following features, please rate 1-5 which ones you would want for your site.

(must have=5) (good to have=4) (not sure=3) (maybe later=2) (never want=1)

Content management system Discussion board, forums E-Commerce, shopping cart, catalog Web logs, blogs News management Banner rotation, ad management Calendar, events, planning Link management, exchange, directory Auction system Chat Mailing list, newsletter Guestbooks Image galleries Polls, survey Others

Drupal Modules

Written by Sanjib Ahmad

There are plenty of Drupal Modules that you can install for your site as add-ons. What we liked best about Drupal modules is that it already comes pre-shipped with several modules. So a standard distribution contains several useful modules that you can simple point, click and enable.

Some examples of such pre-shipped modules are: archive that displays a calendar to navigate old content, book which allows users to collaboratively author a book, forums for threaded discussions about general topics, paths that enable renaming URLs for search engines, polls to capture votes on different topics inrepparttar form of multiple choice questions, and much more.

You can also download many user contributed modules fromrepparttar 142822 Drupal site that are not pre-shipped inrepparttar 142823 standard distribution. You can seerepparttar 142824 full list of modules at: http://drupal.org/project/Modules. Here are some modules that we found interesting:

* API: This is an implementation of a subset ofrepparttar 142825 Doxygen documentation generator specification, tuned to produce output that best benefitsrepparttar 142826 Drupal code base. This module was designed to producerepparttar 142827 Drupal developer documentation available at drupaldocs.org. http://drupal.org/node/6018

* Banner: The banner.module allows you to display ads on your Drupal website. It randomly displaysrepparttar 142828 banners, and automatically tracks how many times each is displayed and clicked. Users of your website can be given ownership of banners, and be allowed to modify certain settings and view statistics. Supports numerous graphic formats, flash animations, and text. http://drupal.org/project/banner

* Chatbox: This is a simple chatbox module. It allows your site's visitors to chat in an HTML interface. http://drupal.org/project/chatbox

* Database Administration: The dba module provides Drupal administrators with direct access to their Drupal database tables from withinrepparttar 142829 standard Drupal user interface. It is possible to execute scripts to create and alter tables, to backup one or more tables, to view/edit/delete data within tables, and to emtpy or drop tables. If using MySQL, it is also possible to check and repair tables. http://drupal.org/project/dba

* E-Commerce: A collection of modules used to sell goods and/or services. Some features include:

o Subscriptions and recurring payments o Sell file downloads, shippable items, and even collections of various products as a single item o Inventory management enabled on a per-product basis o Payment and shipping components are 'pluggable'. The system can use Paypal, authorize.net or you can roll your own. o Invoice generation and shipping notifications for tangible products o Shopping cart and product 'look and feel' are themeable o Transaction reports and sales summaries o Transaction and payment workflow o Customers can review their order history. o Dynamically adjust item prices for a given group of users o Run an auction site withrepparttar 142830 contributed auction module.


* Event: This is a simple module to keep track of events and show them to users. http://drupal.org/project/event

* FCKeditor for Drupal: This module allows Drupal to replace textarea fields with FCKeditor. This HTML text editor brings torepparttar 142831 web many ofrepparttar 142832 powerful functionalities of known desktop editors like Word. It's really lightweight and doesn't require any kind of installation onrepparttar 142833 client computer. NOTE: FCKeditor for Drupal relies on an external library called fckeditor. For further information please refer to: http://www.fckeditor.net http://drupal.org/node/16118

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