© 2002 Karon Thackston http://www.ktamarketing.com I had
privilege of interviewing Diane Garrod of TalkCity.com. Talk about a marketing pro! Her online specialty is marketing - helping for profit and nonprofit clients to acquire, retain and upgrade customers and/or donors. Diane has worked with many high profile clients such as Mattel, Lipton, Costco, Novell, Kemper Funds, Columbia Studios, Toyota, and NBC. Read carefully as Diane takes us into a new level of marketing success!
KARON: Hi Diane. I’m really looking forward to talking with you today. I’m sure there is a ton of information locked up in your brain that Business Essentials subscribers will benefit from :)
DIANE: Oh, Karon… it’s my pleasure! Fire away.
KARON: All right. Getting right to
point, everybody is talking about article promotion, ezines, email advertising, permission marketing and so on. What's
next step? Where do we go from here? DIANE: Time changes things. One thing that hasn't changed is that "content" is still king. Article promotion and electronic newsletters are still great venues of publicity online, and customer retention technique and "permission marketing" will always be necessary.
KARON: So where does that leave us?
DIANE: The next steps are that search engine optimization has vastly changed,
old rules of yesterday are no longer rules, and there are more advanced techniques of customer acquisition. In many ways we are back to
old basics of business with a new twist. The exciting ever-changing electronic arena allows small business to compete with big businesses.
KARON: Right. So far, I’m with you. But something else has changed, Diane. What is it?
DIANE: Today market intelligence is key. For instance, knowing
latest techniques, keeping up with what works and what doesn't, and testing continually just can't be ignored in today's online marketing battlefield. KARON: Can you expand a little bit for those that might not understand “marketing intelligence?”
DIANE: Sure! A quick example: there are newer sales methods online that can generate lots of leads that bring in sales besides
search engines. Take a look at websites that pair buyers to sellers and sellers to buyers, like http://www.bulkworks.com, http://www.infopia.com, http://www.gourmetcatalog.com, http://www.catalogcity.com and many more. This is money well spent to turn a profit. And it is also so important that your website is sales and marketing ready.