Writing surveys is easy; or is it? The truth is that writing surveys is easy but writing effective surveys is more difficult. The following are twenty tips that if followed will help you write more effective surveys.1. What is purpose of survey?
Surveys are conducted for many reasons. By phrasing questions and structuring answers surveys can be used in a multitude of ways and for a variety of reasons. When compiling a survey don’t loose sight of its purpose.
2. Title survey
The survey title is a golden opportunity to instantly summarise a survey's objective and grab attention of invited respondents. Respondents are going to invest time in completing survey so make them feel that their investment is worthwhile.
3. Do not make survey any longer than it needs to be
Every question that is asked should be asked for a reason. Focus on ‘need to know’ questions and minimise ‘nice to know’ information.
4. Use plain English, avoid jargon and acronyms, maintain consistency and don’t ask questions that may result in ambiguous answers
Care must be taken in wording a question. If a question is not clear then there is every chance that respondents may interpret question differently to that intended by publisher making any analysis of data meaningless or at very least misleading. 5. Avoid long questions
Try to use short sentences wherever possible. Long questions tend to cause respondents discomfort and can lead to a higher level of incidents where respondents abandon a survey.
6. Ask one question at a time
Avoid confusing respondent with a question like ‘Do you like football and tennis?’
7. Avoid influencing answer
It is important not to load question. ‘Should irresponsible shop keepers who sell tobacco to children be prosecuted?’ is unlikely to have any value.
8. Ensure that answer format used allows respondent to answer question being asked
Allow respondent to answer how they really feel or they may be less inclined to complete survey. As a last resort consider benefit of including a “Don’t know”, “Can’t say” or similar response option.
9. At same time that you compile survey consider, when survey is complete, how compiled data is going be analysed
If a question is asked that allows a free text open ended response appreciate that such information is likely to be difficult to score and/or summarised. Consider grouping answers. For example “How long have you worked here?” - ‘less than 1 year’, ‘between 1 and 3 years’ and ‘more than 3’.
10. Ensure that questionnaire flows
When asking questions group questions into clear categories as this makes task of completing survey easier for participants.
11. Target your respondents
In some cases you will want to target a specific group, in others a cross section. If you can’t easily control respondents consider including questions/answers that will allow you to filter out respondents who don’t fit your target profile.