eProcurement and Translation

Written by Gavin Wheeldon


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There is however, still a problem when trying to add your translation supplier to eProcurement systems. This comes down to two reasons:

•Translation purchases still need to go through a quotation stage in most instances. This is due torepparttar fact there are so many variables that can changerepparttar 133505 price including such things as graphics with files. •Most agencies will use translation memory tools, which mean thatrepparttar 133506 same document can be differently priced dependent upon when you getrepparttar 133507 quote. This works by storing translated units in a database and when this same unit is encountered again it is priced lower.

These problems make it almost impossible to purchase translation in a single punch out session.

How to eProcure Translation

Translation can be procured throughrepparttar 133508 system with a slight adaptation ofrepparttar 133509 normal punch out process. This is done by providing a standard link torepparttar 133510 agencies secure server where a quotation can be requested and documents submitted. The quote is then emailed torepparttar 133511 requisitioner with a link to return torepparttar 133512 secure site viarepparttar 133513 eProcurement system. This will then start a punch out session andrepparttar 133514 quote can be added to a shopping basket inrepparttar 133515 normal way.

This article may be reproduced as long as information remains intact

Aboutrepparttar 133516 company

Applied Language Solutions provide translation solutions for business of all size and have a range of solutions to meet all needs.

ALS Translation<

Having worked in the technology industry including eProcurement and CMS systems, Gavin has in the past three t=years been working in the translation industry to bring technology and language together.


The face of the Call Center business is changing

Written by Richard R. Logan


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sell new ideas, but that model does not fit well in today's marketplace. Instead, companies are implementing DialResults predictive dialers in innovative ways, calling airline consumers if their flights are late, alerting utility customers to power shortages, reminding drivers to get their annual checkup, and even notifying retail customers when a package will be shipped late. Does that mean that consumers can say goodbye to someone asking for "the man or woman ofrepparttar house," or having someone stumble with a long last name? Probably not, but there will be a drastic change overrepparttar 133504 next five years in which dialers will migrate from being used for primarily outbound sales activity to being used for proactive outbound customer service.

Companies without call centers, though, will be at a distinct disadvantage if their competitors have them. DialResults Advanced technology is made for dealing with a customers base on a large scale or even a SMALL SCALE USING call center TECHNOLOGY from DialResults. The future ofrepparttar 133505 call center is rather like its past-it will continue to berepparttar 133506 focal point for corporate efforts to handle customer contact. It will also incrementally add technology to handle different kinds of contacts, like emails and web interactions. DialResults has already seen and recognized and implemented these transitions in our call center technology inrepparttar 133507 marketplace.

I have over 15 years in the call center industry. I have both worked for the 8th largest call center in the world and have also worked in the Predictive Dialer arena


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