Continued from page 1
- Choose to use frames, java, Shockwave, Active X and all
other bells and whistles with
knowledge that a significant percentage of your customers can't use them (yet). In fact, these technical fireworks can cause their systems to crash. Not a good advertisement for your offerings, wouldn't you agree?
5. Red Flag #5- The "Un" Site: Never Finished, Never Updated
("Under construction -- see my wee little logo saying so? But I'm telling you, one of these days it's going to be great. Really! You won't believe what you'll be able to get here, but you'll have to come back when we're done, so bookmark now.")
Forget it. The online world functions through instant gratification. Nobody will bookmark your unfinished site. By
same token, if you don't revitalize your site often through updating and enhancing information, you will be out of
race.
Your Web site is "organic", an asset that grows, and even a simple change can make a difference. Cyberwave, an excellent marketing site, prominently places
current month and year at
top of their home page. Very smart, because it states that they are totally up-to-the-minute, offering you
latest marketing information available.
Never announce your site to
search engines before it is finished, because you will let down a lot of potential customers who will likely never return -- a total waste of your time and money.
6. Red Flag #6- Lack Of Interactivity; No Way To Communicate With Customers
("We're
phone company. We don't care -- we don't have to." - Lily Tomlin)
But everyone else does. Customer response can make your success on
Internet, and you will find as you deal with people online that
personal touch and going
extra mile for someone can make a huge difference.
Encourage interactivity. Give people every reason to visit your site, and capture their information when they arrive. At a minimum, you must get their email address. Best of all, get their complete contact information -- those who supply their address and phone number are your very best prospects for a business relationship.
Here are a few suggestions for building an interactive web site:
- Develop an email newsletter or ezine
- Offer to discount an Internet purchase
- Offer frequent purchase bonuses
- Give away FREE information or products
- Make product announcements
- Offer prize giveaways and contests
- Supply cool things and links to cool places
- Offer games
- Generate a discussion group
- Develop and offer a searchable database
In exchange for each of these processes, you receive contact information. But you should do even more. Find out what you can about your growing customer base, and
effectiveness of your web site.
Create a Guest Sign-In Book, and give something for signing it in return.
Provide an Information Request form, in which you ask respondents: "What are
top 3 things our business can do to meet your needs?"
Provide a Feedback Form, asking customers these basic questions: "How am I doing?" or "If I could offer you one more service/item, it would be."
The list goes on. Electronic Order Forms, Customer Satisfaction Forms and more, all of which give visitors to your site
tools they need to interact with you. The more back and forth access you provide between potential customers and you,
more successful your Web site will be.
7. Red Flag #7- No Sales Message
("Well, folks, that's what we offer here. Not much, but thanks for stopping in. Bye-bye.")
Wait! The average person is confronted by 1000's of advertisements daily. Surely people have already grown "comfortably numb." So shake them out of their stupor.
If you don't ask for
order, you will not get it. Ask politely for their order now ell them to place their order right away/DEMAND they send you their money immediately VERY LOUDLY, and MORE THAN ONCE. Make sure they hear you, and you can count on this: a certain percentage will respond.
Take away these seven red flags, and you are on your way to standing head and shoulders above
majority of
online crowd. You will have revealed
3 basic ingredients of all outstanding Web sites:
1. Your Web Site Is Now Customer-Based
2. Your Web Site Now Lives Up To
Promise Of Its PR
3. Your Web Site Is Now Easy To Access For Visitors, And For You
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Scott Smith is the founder of Copywriting.net. Scott's experience as a print, video and online copywriter covers more than three dozen industries, with businesses ranging in size from one-person shops to multi-national corporations in Africa, Asia, Europe and extensively throughout North America. His articles on marketing have appeared in over one hundred online and print publications including ComputerEdge, Internet Day and Sales & Marketing Executive Report.