Your Own Home Business - Dream or Reality?Written by Craig Binkley
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There are numerous resources online to help you answer some of these questions. Here are a few of sites I recommend. http://www.sba.gov http://www.bcentral.com Of course, some of these questions can only be answered by you. Be honest with yourself. A successful home business is a wonderful thing, but a failed business can be a hard pill to swallow. Honestly answering these questions (and others) will help direct you on path to success.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Craig Binkley, husband and father assisting in the restoration of the "traditional" family through home business ownership. http://www.bornagainbargains.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| | Customer Service - A Lost Art?Written by Craig Binkley
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4) PHONE ETTIQUETTE - Whether you are answering or initiating a call, always remember who customer is. Be polite. Try “Yes sir/ma’am” instead of “yeah” and “nope”. If you don’t have an answer for your customer - offer to do some research to find what they are inquiring about. 5) THANK YOU - ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave. 6) TRAINING - Train your employees. Don’t let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service.“And as ye would that men should do to you, do ye also to them likewise” Luke 6:31 In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don’t overlook all-important “Good Customer Service”.
Craig Binkley – husband, father and home business owner assisting in the restoration of the “traditional” family through home business ownership. http://www.bornagainbargains.com
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