·How many visitors have returned to view your site a second time, and how long they waited between visits

·What operating systems they have

·Whether their browsers support Java and Javascript

·Whether their browser supports cookies and has them enabled

·The most common browser type

·Top paths

Here are URLs for five web tracking systems:

WebTrends, http://www.netiq.com/products/wrs rial.asp

SideTracker, http://sitetracker.com/

StatCounter, http://www.statcounter.com/

Extreme Tracking, http://extreme-dm.com racking/?reg

Opentracker, http://www.opentracker.net/pages/features.jsp

Get to know all you can about people who come to your website, and what gets them there. Only in that way can you focus your marketing program.

EQ relates to retention, as well. Sales reps at a computer company hired on their EQ were 90% more likely to finish their training, and sales people at a national furniture retailer hired based on emotional intelligence had half dropout rate during their first year. (Hay/McBer Research and Innovation Group, 1997). [Source: www.eiconsortium.org]

Requiring candidates to take an online EQ assessment and having an EQ coach interpret results for you would give you valuable information. Credentials, work history and references are only part of story, and, as you probably know, lesser part.

For your professional development, and success of your company, I would suggest working with a certified Emotional Intelligence coach on selection procedure. Include coach on your teleconference calls, then process applicants afterwards, going over EQ assessment, and it will jumpstart your proficiency in this area. Coaches are particularly used to phone work.