YOU GOTTA PUT ON A GOOD SHOWWritten by Terry L. Sumerlin
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At a certain airport car rental in Amarillo a young man named Kevin has another type of “show.” While several others franchises were just renting cars, he was selling a good attitude and a sense of humor. After I made arrangements with Kevin for my rental, I asked, “Can you tell me how to get to Ambassador Hotel?” “Sure can,” he replied. “It’s not that hard at all, since it’s tallest building in town. In fact Amarillo’s so flat you can stand outside and see just about everything there is to see.” He then nailed down his “show” by saying, “In Amarillo if your dog runs away from home, two days later you can still see it leaving.” BARBER-OSOPHY: If in your business you want to make a good living, and be favorably remembered, put on a good “show.” Copyright 2005, Sumerlin Enterprises. Permission is granted to reprint this article as long as a link to www.barber-osophy.com is included.
Terry L. Sumerlin, known as the Barber-osopher, is the author of "Barber-osophy," and is a columnist for the San Antonio Business Journal. He speaks nationally as a humorist/motivational speaker. Visit his website at www.Barber-osophy.com.
| | Six Sigma Training 101 – Better Management BasicsWritten by Dana Schorden
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are only about 2.6 problems in a thousand. However, problem arises with deviation. Imagine a manufacturing process in which a drill makes a hole that is supposed to be 100 micrometers. With four levels of Sigma, only about 1 in 400 will be defective. This unfortunately does not take into account average value of measurement, which will shift over time. So, if measurement gradually drifts as each new hole is drilled, about 6.6% of output will be off by 1.5 sigma in each direction at anytime. If process has drifted by 150 micrometers, then hole will be off by 300 micrometers, which is an extremely large defective rate. Using 6 sigma, with a 1.5 sigma shift to make up for average deviation, ratios are much lower and therefore defective rates are much more sensible. The same drift in a six-sigma process will still only produce a defect for products or services that are more than 4.5 sigma away from average in same direction. Using mathematics of a normal curve, this works out to 3.4 defects per million which is much more acceptable. Conclusion Customers value quality above all other things in a business. If a business produces a high quality product or service, more customers will return, and that business will gain new customers. Six-sigma helps to ensure quality of goods and services is only best. Six-sigma, when implemented correctly, is very effective and that is why many companies today use Six-sigma. This process was pioneered more than 20 years ago by Motorola, and has proven its lasting qualities through its continued use in business world. Any company that wants to gain and retain customers while producing a high-quality product should consider use of Six-sigma.
Dana Schorden enjoys writing about Six Sigma. Learn more at Six Sigma News, a weblog with daily six sigma software reviews and information.
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