4. Focus on accomplishments: . "Supervised ten people on a project that finished three weeks before deadline and saved megabucks."

5. If you're over fifteen, you do not have "duties." You have "responsibilities" and "accomplishments."

6. Do not let anyone write your resume for you. Accept suggestions and feedback but final product should be in your own words.

7. Use your network to review final product. Ask people in your field for candid feedback.

The final test: How do you feel when you read resume? When you feel proud of your resume, and you're eager to share it with everyone you meet, you're ready to move.

Your client will most likely be less connected, less violent and less persistent. But you may find yourself dealing with someone who is equally determined not to play by your rules. A lesson from Club Med

The wrong customer can harm everyone and experienced service companies know it. Suppose you signed up for Club Med with idea that you were going on a retreat, where "wild night out" would be a fireside poetry reading. As soon as you realize your mistake, Club Med will fly you back home and refund all your money. Bad attitudes are contagious.

You may not be as focused as Club Med, but your process will most likely work best with a certain type of client. A cynical client will challenge your value. A client who trusts without questions will easily feel betrayed.

In summary

Service businesses thrive on established processes and systems to serve clients, rather than relying on ad hoc "whatever happens" policies. The "wrong client" drains energy and can drive away "right" clients. By staying focused you can direct energy to building relationships with customers who enjoy each other's company and help you find others who, like them, will value what you offer.