Continued from page 1
If your users are satisfied, they will become loyal, and may even recommend your product or service to others.
Providers benefits from usability
As a provider, you may benefit from usability in many ways, including:
* Reduced development time and costs; * Reduced support costs; * Reduced user errors; * Reduced training time and costs; * Return on Investment.
Misconceptions about usability
Misconceptions about usability's expense," Jakob Nielsen says, "the time it involves, and its creative impact prevent companies from getting crucial user data, as does erroneous belief that existing customer-feedback methods are a valid driver for interface design." More: http://www.useit.com/alertbox/20030908.html
How can usability can save your company
After all, have you ever wished there was one place that contained a list of everything you need to know to make your web site user-friendly? If yes, have a look at this "User Interface Usability Checklist for Ecommerce Web sites" here: http://webnauts.net/user-interface-usability-checklist.html
This article is written by John S. Britsios, Accessibility & SEO Consultant, Usability Specialist & Trainer, founder and owner of the Webnauts Net http://www.webnauts.net