A business plan is for a business to look further, allocate resources, focus on main points, and prepare for place of improvement and problems. However, many people think that this plan is for new business only. But they are also important for running a business towards success. Business need plans for better growth and development.

A simple plan includes summary, mission, key to success, market analysis and break-even analysis. This result can show whether or not this business is worth to proceed with a detailed planning. But it’s not enough to run a business.

A detailed business plan consists of these points: 1Executive Summary 2Objectives 3Mission 4Keys to Success 5Company Summary 6Services 7Market Analysis Summary 8Management Summary 9Financial Plan

Most important factors in a business plan are cash flow and how you go starting about it.

Why cash flow is important? We need to understand this term for success in business. Cash is often misunderstood as profits. But both are different. Profit is just numbers showing in your account, it’s not real cash in your bank yet. Many profitable companies close down due to cash flow problem.

Next is how we carry out plan. This is where to show that plan works. It is forever easier said than done. Do you agree? The plan is just only words or theory unless you lead or guide your people to get tasks done. Business planning is about knowing outcome and improvement to your business.

3. Open-minded. Open yourself up to accept others advices or criticize. Do not just think that you are always correct and others are always wrong.

4. Effort. Put some effort on your people like remembering their names, ages and take some time out going to their important events like weddings...etc.

Among above points, understanding is very important one. Let's talk about customer service provider. You must know that arguments between customers and front desk workers are unavoidable. Often customer's demand is too high to fulfill.

Everyone has their mood swing thus sometimes giving bad customer service. In coincidence, when you met a bad mood salesperson, service might not be so good. But so as case, you cannot assume that company is bad too. You cannot see one as a whole.

To sign a business contract, you can't avoid going to pubs or ktv for a drink. For these kind of understanding, you have to communicate with each other. When you understand each other, both side will be talking about ROI (Return on Investments). Aren't you happy to know that?

Everything keeps changing, we also have to make some adjustments so as to adapt to these changes.

So way to success is to communicate well. When your business productivity rate is high, success will come to you.