However, I HAVE returned one product since I started Internet Marketing. Whew - it was BAD! Anyway, what if you spend your very hard-earned money on something, and it's truly a bad, horrible product. It doesn't provide what it was advertised to provide; it's horribly written; it's just plain BAD!

As a matter of fact, it's so bad, you honestly feel taken. You ask for your money back, only to find - NO GUARANTEE! Or you bought ebook or other product 45 days ago, and your guarantee ran out after 30 days!

Not only does this make you angry, but are ever going to buy from this person again? Of course not!

So be fair to your customers. Provide kind of guarantee YOU would want.

6. Give people a deadline to order. Tell people if they order by Mar 28, 2002 they will get a discount or free bonuses. This will create an urgency so they don't put off buying.

7. Offer free 24 hour help with all products you sell. Allow customers to ask you questions by e-mail, by toll free phone, by free fax, etc.

8. Provide free shipping with all orders. If you can't afford it, you could offer free shipping on orders over a specific dollar amount.

9. Give away a free sample of your product. You will gain people's trust when you allow them to try out a free sample of your product. If they like it they won't hesitate buying it.

10. Offer a buy one get one free deal. If you sell more than one product this type of deal works great. People will feel they are getting more for their money and order quicker.